1. Charging for services over IP/ATM ACTS Project AC320 SUSIE Donal Morris Sherkin Technologies Ltd Tel: +353-86-8130009 E-mail:dmorris@sherkin.com

2. Overview Customer Care & Billing Function Service Detail Records Rating Rating Demonstration Sample Charges

3. Post Billing Enquiry & Complaint Handling Management Reports Payments & Collections Credit Control Terminations Account Management Commissions Third Party Billing Fraud Monitoring Pre-billing Account set up Sales Enquiries Prospect Management Workforce Management Fraud Detection Inventory Contracts & Orders Management POS Credit Checks Mediation: Service Provisioning Customer Care & Billing Function RatingBilling

4. Service Detail Records ATM Router ATM CDR PIP-NAR

5. Service Detail Records Connection information: CallReference CallingNumber CalledNumber CallCreationTime CallEndTime EntryCreationTime CallClearCause ConnectionConfiguration Contract information: TransmitTrafficDescrType, ATC TransmitTrafficParameters: Transmit Peak Cell Rate (CLP = 0) Transmit Peak Cell Rate (CLP = 0+1) Transmit Sustainable Cell Rate (CLP = 0) Transmit Sustainable Cell Rate (CLP = 0+1) Transmit Maximum Burst Size (CLP = 0) Transmit Maximum Burst Size (CLP = 0+1) Free format parameter(s). Transmit QoS Class Usage information: TransmitCLP = 0 cell count TransmitCLP = 1 cell count ReceiveCLP = 0 cell count ReceiveCLP = 1 cell count CellCount_asCommitted Disruption duration Peak Cell Rate Mean Cell Rate Broadband Higher Layer Information Record Description Version Length of Record Type of Record Measurement start time Measurement stop time IP Address Flow Description Destination Address Destination Netmask Source Address Source Netmask Destination Port Source Port Flow Start Time Protocol Flow Owner Reserved Resources Service Rate Burstsize Min Transmission Unit Max Transmission Unit Backlog Delay Slack Term ATM Connection Detail Record (ATM-CDR) Premium IP Network Accounting Record (PIP-NAR) ITU-T ETSI

6. Service Detail Records ATM CDR Rating

7. Demo View

8. Service Customisation Tariff Management Service Identification Service Detail Records Customer Database Service Database Rating Process Charges

9. Sample Charge Customer View: 10 mins. of fast www browsing Marketing View: Charge = 1c setup, 1c minute, 0.05c /reserved Mbit Network View: Charge = IP routed over nrt-VBR, SCR= 1000cells/sec PCR=1500cells/sec MBS=1000cells Application View: 4 minute Music sample, 30mbyte 5 images 100kbyte 250kbyte file Service View: Fast World Wide Web browsing

10. =1c + 1x10c + 0.05x48x8x1000x10x60/1,000,000c =1c + 10c+ 11.52c = 22.52c Calculation Charge = 1c setup, 1c minute, 0.05c /Reserved Mbit

11. Demo View

12. Sample Wholesale Charges (US$/Mbit) nrt-VBR & ABR 0.005 UBR & Local rt-VBR 0.0002 rt-VBR 0.2 CBR 0.1 Defensively Priced to protect PSTN Revenue Basis for Premium Internet Basis for video on demand CompetitionCompetitionCompetitionCompetition