1. www.sti-innsbruck.at © Copyright 2008 STI INNSBRUCK www.sti-innsbruck.at Birgit Juen

2. www.sti-innsbruck.at About “offers simple online brand, reputation management and performance benchmarking tools for hotels that help turn online reviews and social media feedback into actionable business intelligence”* Found in October 2010 Founders: Kim van den Wijngaard & Peter Boermans Based in Amsterdam, NL Raised 1 Mio $ in 2012 Currently 3 developers, partly outsourced to Pakistan http://www.olery.com/ 2 * http://techcrunch.com/2012/01/27/hotel-reputation-management-software-maker-olery-raises-1-million/http://techcrunch.com/2012/01/27/hotel-reputation-management-software-maker-olery-raises-1-million/

3. www.sti-innsbruck.at Products – Olery Reputation All your reviews in one place Monitors nearly 100 sources 3

4. www.sti-innsbruck.at Products – Olery Reputation All your reviews in one place Monitors nearly 100 sources Monitors competitors 4

5. www.sti-innsbruck.at Products – Olery Reputation All your reviews in one place Monitors nearly 100 sources Monitors competitors Generate Reports 5

6. www.sti-innsbruck.at Products – Olery Reputation All your reviews in one place Monitors nearly 100 sources Monitors competitors Generate Reports Guest Experience Index: “ indicates guests’ general perceptions of your hotel quality” “data from nearly 100 review sites and Online Travel Agencies (OTA’s) in conjunction with a proprietary algorithm, developed by Olery in cooperation with the VU Amsterdam, to calculate a general weighted score on a scale from 1 to 100…” http://www.olery.com/guest-experience-index/ http://www.olery.com/guest-experience-index/ 6

7. www.sti-innsbruck.at Products – Olery Reputation Review Sites Database: https://reviewsites.olery.com/?_ga=1.261406157.1156616960.1390828335 https://reviewsites.olery.com/?_ga=1.261406157.1156616960.1390828335 7

8. www.sti-innsbruck.at Products – Olery Reputation 8 Pricing: http://www.olery.com/reputation/pricing/http://www.olery.com/reputation/pricing/

9. www.sti-innsbruck.at Products – Olery Feedback http://www.youtube.com/watch?v=XuN3RJo-hnA 9

10. www.sti-innsbruck.at Products – Olery Feedback Pricing: http://www.olery.com/feedback/pricing/http://www.olery.com/feedback/pricing/ 10

11. www.sti-innsbruck.at Partners: Free Pocket Guide: Everything a Hotel Manager should know about Online Reputation management http://www.olery.com/wp-content/uploads/ 2013/10/Online_Reputation-Management_for_Hotels_pocket_guide.pdf http://www.olery.com/wp-content/uploads/ 2013/10/Online_Reputation-Management_for_Hotels_pocket_guide.pdf How-to Guides: Further information 11