1. MassHealth Training to One Care Plans and Providers Presented by: Karen Williams and Linda Long University of Massachusetts Medical School (UMMS) September 20, 2013

2. UMMS Role in Training Contracted by MassHealth Training audience is One Care plan staff and contracted providers Creation of One Care training and shared learning opportunities 2

3. One Care Training and Shared Learning Opportunities A phased approach that is sensitive to the timing associated with plans hiring of staff and the development of their networks –Early phases focus on online mechanisms notably, webinars and a Shared Learning website –Later phases include in-person learning sessions and online modules 3

4. Training Content and Learning Session Resources Content matter experts Specialists in adult learning approaches One Care consumer consultants Consumer presenters Input from One Care plans All topics and items are reviewed and approved by MassHealth 4

5. Training Components Training Website Webinars Learning Conferences Online Training Modules 5

6. Training Website Accessible to all One Care stakeholders Linked to from One Care website Facilitates registration Hosts content –Webinars –Learning conference materials –Online training modules 6

7. Webinars Intro to One Care – 5/23 Contemporary Models of Disability – 6/13 Enrollee Rights – 9/26 ADA Compliance – 10/17 Cultural Competence – 11/14 LTSS Coordination Wellness Additional topics yet to be decided 7

8. Learning Conferences Each learning session will be offered twice to plan staff and providers –Session 1: 10/23, Boxborough & Winter 2014 Focus areas: One Care foundational information Paradigm shift in providing care Person-centered team-based approach to care –Session 2: To be scheduled and focus areas yet to be decided 8

9. Online Training Modules One Care Introduction Recovery Model ADA Self-assessment Ombudsman Additional topics yet to be decided Content informed by feedback from webinars 9

10. Training and Learning Session Materials Link to the One Care learning website http://www.mass.gov/masshealth/onecare 10

11. Thank you! Karen Williams, MSW Senior Director, Disability and Community Services (DCS) Principal Investigator, MA Duals Project karen.williams@umassmed.edu Linda Long-Bellil, PhD, JD Project Director and Assistant Professor, Center for Health Policy and Research (CHPR) Training Co-lead, MA Duals Project linda.long@umassmed.edu 11