1. Administrative and Educational Support Outcomes: Reporting Results, Taking Action, and Improving Services Lisa Garza Director, University Planning and Assessment May 10 - 11, 2010

2. Workshop Goals To become:  familiar with assessing administrative and educational support outcomes in compliance with SACS requirements  knowledgeable about outcomes assessment in relation to department activities  aware of the importance of assessment results reporting in relation to outcomes and continuous improvement  competent at developing action plans based on results  more adept at providing evidence of improvement of services

3. “ Just as diagnosis without treatment is not very helpful to a sick patient, assessment without analysis and action can do little for an institution.” -- Braskamp, 1989

4. Overview Southern Association of Colleges and Schools (SACS) Core Requirement 3.3.1: “The institution identifies expected outcomes, assesses the extent to which it achieves these outcomes, and provides evidence of improvement based on analysis of the results.”

5. Overview For evidence of success and continuous improvement  Directors for each administrative and educational support service office, as determined by each Division, should have already identified 3-5 outcomes with two assessment methods/measures for each  Assessment activities should be currently underway and close to completion

6. Overview  Results are to be reported on the Outcomes Assessment system by July 16, 2010  Unit heads should approve by July 30, 2010  Audits will be conducted on results by August 6, 2010  Vice Presidents should give final approval by August 20, 2010

7. Outcomes Assessment: What it is and What it’s not  Definitions  Evaluating service versus individual  Reporting results  Developing plans for improvement  Evidence of improvement  Continuous Improvement

8. Definitions  Outcomes Desired results expressed in general terms  Methods Tools or instruments used to gauge progress toward achieving outcomes  Measures Intended performance targets expressed in specific terms

9. Definitions  Results Actual assessment findings expressed in specific terms  Action Plans Plans for improving services based on result findings  Evidence of Improvement Performance target level achieved as compared to previous year’s findings, expressed in specific terms

10. Evaluating Service versus Individual  Outcomes assessment should be summative and not punitive  The focus should be on the office/department and not to single out one individual  The overarching goal is to improve our services and use our resources effectively

11. Reporting Results  Results required for each assessment method/ measure  Results must include reflection/ discussion of the findings for each corresponding method/measure  Results should be based on reliable and valid data collection methods

12. Reporting Results  Results must indicate the level of achievement of stated performance targets  Results should include indicators for improvement  Results should be presented clearly and concisely

13. Developing Plans for Improvement  A plan of action for improvement should be presented for each outcome  Action plans should be based on actual result findings  Action plans must be feasible regarding resources and time available

14. Developing Plans for Improvement  Action plans should reasonably lead to continuous improvement of services  Action plans should clearly and concisely indicate steps that will be taken to improve results for next year

15. Evidence of Improvement  Evidence should be presented with enough detail to be easily understood  Evidence should be based on the actual result findings from one year to the next  Evidence of improvement presented should include an overall summary of findings for all outcomes

16. Example of Outcomes Report  Discussion of Handout with Example Report Mission Statement Outcome Method/Measures Results Action Plan Evidence of Improvement  Discussion of Result Reporting Checklist handout

17. Continuous Improvement  Outcomes assessment is a continuous process  Focus should be on how to best improve our services  Culture of assessment should be embraced and inclusive of all stakeholders within the department or office  Outcomes assessment is here to stay!

18. Challenges and Pitfalls  one size does not fit all — some assessments work well for one office/department but not others  do not try to do the perfect assessment all at once — take a continuous improvement approach  allow for ongoing feedback  match the assessment method to the outcome and not vice-versa

19. When is Assessment Successful?  When departments measure their performance, implement changes, and improve their performance  When the program or service continues to improve as a result of the assessment process

20. Questions and Comments

21. For additional assistance, contact: Lisa Garza, Director University Planning and Assessment JCK 1080 245-2780 lisagarza@txstate.edu