1. Enterprise Systems Management
ESM Vision and Rationale
Manager of Managers (MOM) Overview and Features
Business Service Management (BSM) Overview and Features
ESM Prospective and Overview

2. Enterprise Systems Management – Vision
ESM - Vision
Enterprise Systems Management – Vision
The ESM systems will enable the City to proactively manage IT resources; automate problem tracking; monitor, maintain and enforce best practice change control; manage physical assets to ensure high availability, reliability, improve ROI; and leverage the current investments in existing resources.
DoITT has chosen the ITIL certified products
These solutions will be software driven and are intended to centralize the comparison, reporting and tracking of potential and ongoing network and application issues first internally, and then expanding these services to other agencies.

3. Why Enterprise Systems Management?
ESM - Rationale
Why Enterprise Systems Management?
DoITT in conjunction with other city entities recognized the need for End-to-End Monitoring of IT resources to ensure high availability and reliability.
By consolidating all of the alerts into a single console, it is possible to analyze the alert data to identify the root-cause of an incident, a problem or a potential problem and then achieve a quicker mean time to repair.
Along with monitoring, the development of a multi-agency, comprehensive Service Desk will provide complete customer service, which allows for notification and tracking of both potential and current problems/issues. When faults occur in any system, rapid identification is forwarded to managers and/or technicians with the impact details of these end-to-end performance failures.

4. ESM - Current: Silo, Separate Reporting
Mainframe
UNIX
OSS
OSS
Network
Network  
Reports
Reports
Network
Network
Reports
Reports  
OSS
OSS
Wintel
Other Systems

5. ESM - Converged solution with automated provision
Network reporting will be the first platform to deliver fully converged solution
OSS
OSS
Network
Network
Network
Reporting
System
Network
Network
OSS
OSS

6. Enterprise Systems Management - Objectives
ESM - Objectives
Enterprise Systems Management - Objectives
An objective of the ESM project is to achieve economies of scale and produce the most cost effective technology solutions for the City of New York – to achieve this objective, the project has been staged as a multi-agency initiative.
Initially, DoITT will partner with FISA, but there is no limit to the number of agencies that can eventually benefit from the features of this service; the enterprise-wide nature of this solution will permit any agency to participate when they have the need to improve serviceability, reliability and availability.
The functions of Change Control and Asset Management will further ensure availability and will leverage the existing investment of all IT resources.

7. ESM Realtime Asset Monitoring
Single Panel View

8. ESM– Assurance Framework

9. ESM Products
ESM Products Service management software providing the ability to submit, monitor and manage help desk cases, change requests and asset inventory data.
Features of a BSM Software Suite:
Premier Products in the Market Place (ITIL Certified)
ITIL Best Practices built into an integrated IT Service Management application suite
Incident and Problem Management
Change Management
Configuration and Asset Management
All Applications reside on a ‘workflow engine’ that delivers services that will track any asset with a lifecycle

10. Enterprise Systems Management Prospective
ESM - Prospective
Enterprise Systems Management Prospective
Each organizational unit’s technical staff/management will be able to proactively address potential problems and will have the ability to view and review data for problem determination and resolution.
In creating a centralized helpdesk at DoITT, experienced technicians can be dispatched to address problems at agencies requiring those skills, which may not be readily available internally and would require a financial outlay for the agency to source.
In addition, agencies will be able to use a web-based interface to access the centralized helpdesk application - minimizing the cost of housing and maintaining the application for each agency and allow the development of a knowledge base of problems and likely solutions, as a reference guide.

11. Enterprise Systems Management Overview
ESM - Overview
Enterprise Systems Management Overview
Monitoring Suite
Manager of Managers (MOM)
Monitor our diverse architecture and inventory of hardware, software and the services that we currently provide
Single View for Alerts
Business Service Management
Incident and Problem Management
Change Management
Configuration and Asset Management
ESM
Services
ITIL
Optimize resources Utilization
Reduce Cost
Improve Availability
Tune Capacity
Increase Throughput
Improve Scalability
Supported Agencies
DoITT
FISA
Future: Department of Sanitation, DCAS, the Buildings Department, the Department of Probation and others…

12. Enterprise Systems Management
Questions and Answers

13. Contact Information
Service Delivery:
Michael Bimonte
(718)
Help Desk:
Vito Granato
(718)
ESM Project Management:
James Lisnoff
(718)
Diane Witek
(718)