2. M ANAGERS R OLE IN T EAM R ESILIENCE The Managers’ role in the resilience of their teams Professor Derek Mowbray BA., MSc., MSc(Econ)., PhD., DipPsych., CPsychol., CSci., FIHM., FISMA.. S ECTION 4 - I NTERACTION

3. M ANAGERS R OLE IN T EAM R ESILIENCE Session 4 – Interactive self The art of persuasion Exercises to practice at home S ECTION 4 - I NTERACTION

4. M ANAGERS R OLE IN T EAM R ESILIENCE Interactive self Link to resilience: The most common cause of distress are people and their interaction; knowing how to persuade others to do things without causing distress reduces their need for personal resilience. S ECTION 4 - I NTERACTION

5. M ANAGERS R OLE IN T EAM R ESILIENCE Interactive self I am very attentive to other people and what they say (Score: 1 = never…………..5 = always) ‘knowing how to interact effectively encourages others to feel confidence in themselves’ Question: S ECTION 4 - I NTERACTION

6. M ANAGERS R OLE IN T EAM R ESILIENCE Demonstrate: Attentiveness Trustworthiness Wisdom Assertiveness Intelligence with humour Passion Direction with committed ambition Addressing individual needs Nurturing others The Art of Persuasion S ECTION 4 - I NTERACTION

7. M ANAGERS R OLE IN T EAM R ESILIENCE Attentiveness 1.Always ask a unique question of someone else 2.Always be polite 3.Always be courteous 4.Always listen If people feel you are attentive towards them they will be attentive towards you S ECTION 4 - I NTERACTION

8. M ANAGERS R OLE IN T EAM R ESILIENCE Assertiveness 1.Praise the other person, acknowledging their situation 2.Tell the other person how you feel 3.Explain why you feel the way you feel 4.Tell the other person what you want to happen next The ability to persuade others without causing distress S ECTION 4 - I NTERACTION