1. March 2, 08 1 Review/Incentives 1/2 Improvement Items Steps User Impact Provider Impact Effort L = <1 wk M = 1-4 wks H = >4 wks Priority Pair programming model for writer/reviewer document responsibilities identify reviewers (outside installation it is editorial review only) reviewers assigned to reasonable trees (set of pages) training (remote) HLMH Provide feedback evaluation at beginning & end of documents, celebrate good documents and documenters star rating for documents (find a plugin) LHLM

2. March 2, 08 2 Review/Incentives 1/2 Expand standard review process now used for release documentation - do 6 month to 1 year reviews of docs outside of installation have user feedback help prioritizing (number and comment of comments and page views) also release documentation should be decoupled from the software formal review only with major releases (no patches) for minor releases identify subset of changed documents (needing review) similar process for non installation documents complete review at least every 18 months (each area independently) MMMH Use annotation plug-in that allows anyone to comment on document without registration HHMH

3. March 2, 08 Review/Incentives - add If we had only one page visit in the last 6 months maybe the document is not important Add a comment on all the pages like "do you know that you can add a comment by...?" to start/improve adoption of comments 3