1. Group Effectiveness
Service or products that meet or exceed performance goal or standard
Group maintenance (process and structure support rather than hinder group work)
Group experience satisfies or stimulates rather than frustrates group members and their needs.

2. Personal Needs of Members
Identity: Who am I in this group? Where do I fit in?
Goals and Needs: What do I want from the group? Are group goals congruent with my goals?
Power, Control, and Influence: Who controls what (resources)? How much influence do I have?
Intimacy: How close are our relationship? How personal? How much trust?

3. Group Process Problem Solving Decision Making Conflict Management
Communication

4. Group Norms Facilitating Norms Hindering Norms Collaborative Behavior
Acceptance of members (Inclusion)
Respect for individuality
Choice and Recognition that behavior has consequences
Hindering Norms
Competitive Behavior
Censoring and Excluding members
Insistence for Conformity
Insistence of what should be and what should not be

5. Problem Solving Systematic Process Congruent movement through phases
Problem formulation
Generation of proposals for action
Forecasting consequences and alternatives
New Objectives and obstacles
Action steps for implementation
Evaluation of outcome
Congruent movement through phases

6. Observing Behaviors Functional Dysfunctional Counteractive Behavior
Maintains or enhances group effectiveness
Dysfunctional
Reduces group’s effectiveness by negative actions or responses
Counteractive Behavior
Enhances group’s dysfunctionality by counteracting behaviors

7. Ground Rules for Effectiveness
Test assumptions and inferences
Share all relevant information
Be specific-use examples
Agree on common meaning of words
Explain the rationale behind your statements, questions
Invite questions and comments

8. Ground Rules for Effectiveness
Keep the discussion focused
Comparable participation or contribution from each member
Exchange relevant information outside formal settings
Strive for a consensus
Have fun!

9. Conflict Management Conflict can lead to higher performance Trust
Fight or Flight Syndrome
Resolving the source of the conflict
Acceptance and Appreciation of conflict as inherent part of human nature and life

10. Communication Who talks? For how long? How often?
Whom do people look at when they talk
Who talks after whom? Who interrupts whom?
Why style of communication
Assertion
Questions
Tone of voice
Gestures

11. Decision Making Process
The Plop
silence following suggestion or direction
Self-Authorized Agenda
I think we should do this. Let me start
The Handclasp
Decision made by two (one agreeing the other)
Does anyone object? We all agree

12. Decision Making Process
Majority-Minority Voting
Let’s take a vote
Polling
Let’s see where everyone is. What do you think?
Consensus testing
Explore options, alternatives, and solutions and reach the decision

13. Goals Roles Procedures Interpersonal
GRPI Model
Goals Roles Procedures Interpersonal