1. 1 DSCI 3123 Production Operations Management Why study POM? What is POM? Will we end up working in POM? What does an Ops Manager do? Think about quality and competitiveness

2. 2 DSCI 3123 Why study POM? Operations is all around us Traditional - Manufacturing definition Think non-traditional / non-manufacturing Service oriented Think about operations of our daily lives How does POM impact corporate strategy?

3. 3 DSCI 3123 Why study POM? Major function of any organization Analyze how goods and services are produced Costly part of any organization

4. 4 DSCI 3123 What is POM? Def: A set of activities that creates goods and services through the transformation of inputs and outputs Tangible or Intangible goods Think banking, airlines, or East Carolina U.

5. 5 DSCI 3123 What is POM? Managers must make decisions regarding –Product and Service Design –Facility Layout and Location –Planning and Scheduling –Supply Chain Management Are these connected to the common themes of quality, competitiveness, and business strategy?

6. 6 DSCI 3123 Will you end up working in POM? Look in the Classifieds - Jobs such as: –Planner/Master Scheduler –Operations Process Manager –Logistics Manager –Distribution Manager –Supply Chain Consulting –Process and Planning Consulting

7. 7 DSCI 3123 Will you end up working in POM? If not directly in POM, Definitely with POM Operations Purchasing, buyers, vendors, etc. Finance and Accounting Sales, quality Control, customers HR, Unions, EPA, etc. Information Systems Marketing, Advertising, PR

8. 8 DSCI 3123 What does an Ops Manager Do? Relatively young discipline Old school Scientific management Eli Whitney, Frederick Taylor, Henry Gantt, Frank and Lillian Gilbreth New school of Quality Walter Shewhart (SPC), Edwards Deming (14 points) Fields such as Industrial Engineering, Management Science, Operations Research have arisen

9. 9 DSCI 3123 What does an Ops Manager Do? All managers perform the basics of the management process Management process is: –Planning –Organizing –Staffing –Leading –Controlling

10. 10 DSCI 3123 What does an Ops Manager Do? Good Ops managers perform these basics effectively and efficiently Ops managers make decisions on how to allocate scarce resources and are key players in corporate strategy Many businesses have failed due to bad Ops management Think to yourself of a poorly run operation……..

11. 11 DSCI 3123 Summary Why study POM? What is POM? Will we end up working in POM? What does an Ops Manager do? Think about quality and competitiveness

12. 12 DSCI 3123 Summary Operations Management A set of activities that creates goods and services through the transformation of inputs and outputs

13. 13 DSCI 3123 Summary Relatively young discipline Old school Scientific management New school of Quality Walter Shewhart (SPC), Edwards Deming (14 points) Fields such as Industrial Engineering, Management Science, Operations Research have arisen