2. BODY LANGUAGE IN COMMUNICATION

3. The medium through which people and animals communicate using gestures, expressions and posture. What do we mean by “Body Language” ??

4. Why is Body Language important? Body language plays a big role in intuition as it gives us messages about the other person, that we can interpret at an intuitive level. 55% 38% 7%

5. Components of Body Language  Facial Expression including Eye contact  Gestures  Stance  Space Relationship

6. Facial Expressions  There are some universal facial expressions; a smile, a frown, a scowl.  Eye contact is direct and powerful.  The use of eye contact varies significantly from culture to culture

7. Gestures  Fidgeting shows boredom and restlessness.  Pressing fingers together to form a steeple shows interests, assertiveness and determination.  Touching the nose or rubbing eyes indicates discomfort.  A hand to the back of the neck may indicate withdrawal from a conversation.

8. Open Stance  Interested people always have an erect posture, pay attention and lean forward  A firm handshake will give the impression of assertiveness or honesty  People showing open hands, both feet planted on the ground are accepting  A head tilted to the side indicates interest

9. Closed Stance  Leaning backwards demonstrates aloofness or rejection  Folding arms across ones chest or body is protective and gives the impression of a closed, guarded and defensive character.  People with arms folded, legs crossed and bodies turned away are signalling that they are rejecting messages.  A head down is negative and judgmental

10. Space There are four distinct zones in which most people operate: Intimate Area 15-50 cm Personal Area 0.5-1m Social Area 1-3m General Area 3m

11. Thank You!!