1. 1 Facilitation Skills & Attitudes Purpose: Participants are more confident and competent in using a variety of facilitation skills, enabling them to put the tools and principles of PMSD into practice. TRAINING MATERIALS

2. 2 Objective per Phase Market Actors Market Facilitator Phase 1 - Preparation & Relationship Building - get to know the market system and the actors. Start building relationships between actors. Phase 2 – Trust Building Market actors identify opportunities and constraints Phase 3 - Collaboration Implementing joint action plans: New linkages Sustainable services Advocacy InterestTaking a lead TrustFacilitation Collaboration Backstopping PMSD Evolution Adapted from a diagram by Bernet, Devaux, Ortiz and Thiele, (2005) http://portals.wi.wur.nl/files/docs/ppme/MarticipatoryMarketChainApproach.pdf http://portals.wi.wur.nl/files/docs/ppme/MarticipatoryMarketChainApproach.pdf

3. 3 Three Principles of PMSD Systemic Thinking Participation Facilitation

4. 5 Key Skills of a Market Facilitator 1. Communication 2. Relationship building 3. Facilitating Negotiation 4. Systems thinking 5. Group facilitation 4 Inspired by EWB Canada [http://untappedmarkets.ca/files/2011/06/Market-Facilitation-Roles-and-Capacities-Guide.pdf]http://untappedmarkets.ca/files/2011/06/Market-Facilitation-Roles-and-Capacities-Guide.pdf

5. Module Agenda Intro How good is our communication? Facilitating negotiation Understanding the principles of systems Roles of the Facilitator Managing group dynamics 5

6. Interest-based negotiation Build trust through mutual understanding and meaningful communication Focus on revealing underlying interests rather than positions Widen the options for a solution through the creativity and lateral thinking that comes from joint problem solving Reach agreement that satisfies interests and adds value for all parties. 6 © The Partnering Initiative / International Business Leaders Forum

7. Roles of the Facilitator 7 Create the space: convene market actors; interpret positions; democratise the space Manage the energy: manage expectations; celebrate small achievements; realise potential Channel the process: monitor progress; plan strategic exercises; respond flexibly Moderate the conflicts: mediate tempers; uncover interests; encourage constructive dialogue The roles of the facilitator in PMMWs and other workshops

8. 8 Group Dynamics Discussion What could be the underlying cause/reason? What can you do in preparation? What can you do in the moment?

9. 9 Feedback Aim for mastery; this can only be achieved by:  Experience – different groups, dynamics, situations, processes, content – every experience, good or bad, will build your skills  Feedback – from a variety of sources, both positive and critical (but always constructive) – will help you to improve  Reflection – what do I think about that feedback? What was my experience? What worked well? what would I do differently?

10. Further reading and development ‘Market Facilitation - Good, Bad and Ugly’Market Facilitation - Good, Bad and Ugly ‘Being a Market Facilitator’Being a Market Facilitator  (includes a self-assessment) The Roadmap! 10