1. Roy Sunley Chief Executive Officer

2. Computeach Group Headquarters West Midlands

3. Areas to Cover  Located in Dudley, West Midlands & Hammersmith London.  300+ Staff.  70 Field Selection Executives. Computeach is one of the leading ‘Blended Solution’ IT Training Companies. We deliver IT Training through fully supported and measurable distance learning.

4. Sales Routes to Market  Consumer  Telesales  Corporate Sales  Learndirect  Other Business Funded Sales

5. 2004 Issues  110,000 Consumer Leads  280,000 Leads on Data Base  85,000 Contracts  5,200 Consumer Clients  20,000 Learndirect Students  3,000 Learndirect Contract Companies

6. Issues  No Alpha, Beta Lead Control  Limited Up Sell Capability  Limited Cross Sale Ability  No Automated E-mail Materials  Numerous “Hand-Built” Applications  Limited Up-grade Opportunities  Manpower Intensive  Zero Cross Referencing Students & Companies

7. CRM System  Requirements  Partner Issues  Partner Strengths

8. CRM System

9.  90 users across two locations  IPVPN connectivity  Telephony Integration using VoIP  280,000 Consumer Leads  85,000 Contacts

10. What has it done for us?  Integrated Solution  Alpha Leads  Central Diarist Unit/On-Line Diaries  Cross Selling  Forecasts/Run Rates  Leads to Appointments/Appointments to Sale  Sale to Cash in Bank/Finance Type  New Telesales Unit  Transparency of Leads & Sales Control & Revenue