1. Case Studies for VCCCD Automatic PIN Reset Drop Notification Terry Loftus Senior Consultant Strata Information Group 3CBG Conference April 5-6 2005

2. What is a Bolt-On? So you won’t say the ‘M’ word. A Bolt-On is an addition or a supplement to baseline coding that enables enhanced functionality. Bolt-On may be easily removed or re-bolted with little system impact.

3. PIN Reset A/R needed an alternative method for resetting PIN’s. Time and staffing GOATPAC access concerns Not this type of pin setting but just as problematic.

4. Standard Methodology Current method of PIN resetting is with the user answering a ‘personal security question’. User’s often did not remember their answer. Results: Call A/R

5. Bolt-On placed on web login page. User answers questions. Validated against database. PIN reset and expired. Temporary PIN sent by email. User required to reset PIN on next login to self-service. Proposed Methodology

6. PIN Reset Design

7. Reset In Action

8. Current Status In production for the past year. Thousands have used the PIN reset with no problems encountered. A/R able to handle occasional walk in requests. Future changes may include a modified security question/answer.

9. A Luminis Approach

10. Drop Notification 3CBG Conference April 5-6 2005 The Perfect Bolt-On

11. Action & Re-action But I dropped that class on the web! Complete what registration? Need to tell students when drop completed. Need to keep a list!!!!

12. Designing the Mousetrap Maintain a separate audit table of all web based drops/withdrawals. Assign a unique id number by term. Notify student of existing drops from web registration page. Allow student to generate a printable listing of drop activity.

14. Springing the Mousetrap

15. In Conclusion Bolt-On’s –Effective –Re-usable Other Bolt-On’s –Schedule Query –Cashier’s Form –Report Viewer –Rosters –Shopping Cart