1. New Ways of Working: Collaboration among Resource Sharing, Reference and Collection Development Northwest Interlibrary Loan and Resource Sharing Conference September 17, 2004

2. New Ways of Working Lisa Conatser Interlibrary Loan and Document Delivery Supervisor Laurel Kristick Physical Sciences and Electronic Resources Librarian Anne Christie Biological Sciences Librarian

3. Why Partner within our own libraries? More options Less stress

4. What’s been happening with the work load?

5. What’s Changing? 1993 Ariel 1997 Custom Holdings Circulation Checks out ILL materials 1998 First unmediated Firstsearch databases come to OSU Direct request

6. What’s Changing? 1999 III (Innovative Interfaces) catalog Orbis Routine ILL questions are handled at the Reference Desk and ILL closed as a primary service point III ILL module ILL ASAP automated pulling lending call numbers Custom Holdings Online request form for online patron requesting

7. What’s Changing? 2000 OSU becomes part of Greater Western Library Alliance (Formerly Big 12 Plus) Prospero implemented for electronic delivery of articles ILLASAP – Call number retrieval program STATCAT – Statistics software for OCLC raw data

8. Partner vs Collaborator Partner – A sharer or partaker; associate Synonyms - colleague, accessory, and accomplice Collaborator – One who collaborates Collaborate- To cooperate, usually willingly, with an enemy nation esp. with an enemy occupying one’s country

9. More Changes 2001 Illiad Purchased 2002 Illiad Implemented for Borrowing 2004 Illiad implemented for Lending

10. Partnering Communication Negotiation Help each other do what is effective Both partners are active in the relationship

11. Collection Development Issues Importance of Communication CD Decisions Impact on ILL ILL Information used by CD Impact of Electronic Journals

12. Reference and ILL Service at the Reference Desk Library Instruction Web Pages for Patron Use Verifying Problem Citations Implementing New Library Services Liaison with Faculty

13. Service at the Reference Desk transitions Reference on the front line Negotiating The Answer is ILL

14. Service at the Reference Desk ILL, Reference, and new technology (a little) bump in the road? smoothing out the bumps Training for Reference Staff

15. Reference and ILL Library Instruction training our users Web pages for patron use getting the story straight

16. Reference and ILL Verifying problem citations the thrill of the chase Making use of subject librarian expertise teamwork

17. Reference and ILL Implementing new library services learning together Liaison with faculty ILL gets better and better

18. Partnering What’s great about partnering? Easier to make decisions More options More buy-in to new ideas How do we keep it going? Orientation with new librarians Search committees Jell-O cook-off Trick or Treat

19. Themes Partnering minimizes frustration Pooling resources works Communication, Communication, Communication -- come rain or shine Partnerships are developed and must be nurtured