1. SQA and Test Tool Usage Today

2. Topics of Discussion lTraditional and New Roles of QA lExamples of QA Best Practices lBenefits of a QA program lCriteria for Success

3. QA Practices - Traditional Roles and New Emphases lAssess Standards and Procedures lImportance of Performance Standards lAssess Application/Software Quality lIncrease focus on Web-site performance/quality lProvide Technical Advice (i.e. Test techniques, Defect Management) lProcess, Requirements and Test Tools lAnalyze and Track Errors (defect management and quality metrics)

4. lTesting Standards The methods and procedures programmers, testers, Users and architecture support will follow in the planning, design, execution and reporting of testing lControl Standards The methods by which computer systems and programs will be controlled (i.e. change and version control) lPerformance Standards The level or criteria achieved in doing work (i.e. response times, Usage models, server capacity, etc) lRequirements Standards The completeness, clarity and testability of Functional and Performance Requirements

5. lReview the system for:  Verification that it meets specifications  Adequacy of internal controls  Satisfying needs of users lDetermine that the system makes efficient and economic use of organization’s hardware, software and other resources lDetermine that ALL types of Testing is adequate as new coverage and Testing criteria changes for Speed-to-Market environment

6. Examples of QA Best Practices lIncorporate Requirements into Test Processes lImprove Test Management, Scheduling and Reporting - Iterative Development calls for creative test scheduling lEstablish Meaningful Metrics to measure progress/improvements lAdvise Business Analysts, Development and Test teams on evaluation, selection and implementation of Tools lInsert QA and Post Implementation Reviews into lifecycle

7. Benefits of QA lImprove the methods of scheduling, measuring, testing and reporting software quality lBalance the Speed to Market and Software Quality lAlign these Best Practices and Capabilities with Current and Potential Customers

8. Criteria for Success Successful implementation of changes rely on lupper management support lconsistent and effective communication ltraining in SQM practices lhiring QA, QC and Automated Test resources lproper allocation per Development project lprocurement and implementation of tools