1. EIPA CAF Resource Centre - 2007 1 CAF CAF activities – state of affairs Patrick Staes & Ann Stoffels EIPA CAF Resource Centre Berlin, 8-9 February 2007 5a_CAF_activities

2. EIPA CAF Resource Centre - 2007 2 Agenda meeting national correspondents Cologne, 22-23 February 2007  Work plan 2007-2008  Validation  Bench learning  evaluation multilateral bench learning project  bilateral bench learning  CAF users’ event, Portugal, October 2007  CAF video  CAF eTool

3. EIPA CAF Resource Centre - 2007 3 Work plan 2007 - 2008 Stimulate TQM in European PA using the CAF for self- assessment and as promoter for excellent organisational management : 5 major objectives 1.Further disseminate the CAF within Europe, maximising the collaboration at national and European level in order to reach the target of 2010 registered CAF users in 2010. 2.Increase capability of using the CAF 3.Launch experiences with validation 4.Further development and application of bench learning methodologies with CAF 5.Further development of the Permanent activities of the CAF Resource centre

4. EIPA CAF Resource Centre - 2007 4 Activities 2007  CAF and Justice - quality development in the field of justice Luxembourg (LU), 16-17 April 2007  The CAF and the Balanced Scorecard Maastricht (NL), 13-15 June 2007  Measuring Customer Satisfaction – The customer in the focus/context of TQM/CAF Maastricht (NL), 18-19 September 2007  CAF Training Event - The CAF in Action Barcelona (ES), 18-19 October 2006 Maastricht (NL), 22-23 November 2007  CAF and Leadership Maastricht (NL), 13-14 December 2007 Role IPSG/CAFNC: Support actively the marketing for the event by addressing the targets groups in each MS

5. EIPA CAF Resource Centre - 2007 5 Activities 2007  3rd European CAF users event Lisbon (PT), 11-12 October 2007 Suggested Title: CAF as an impetus for change & Themes: People Innovate and change processes CAF leading to sound management & Focus on the challenges of CAF 2006: plenary sessions on Validation Scoring Bench learning & CAF movie

6. EIPA CAF Resource Centre - 2007 6 CAF video  Purpose: - to dispose of an attractive tool to promote CAF i.e. to sensibilize non CAF users to start the quality approach with CAF by showing them the effectiveness of CAF in improving public sector organisations. - show the European dimension of CAF.  Structure - selection of 6 steps out of the 10 steps of the CAF 2006 guidelines to be illustrated cf. 6 visits to 6 different countries/users - all the other countries using CAF will be present in the video by images of their institutions, CAF products, etc  General aspects/values

7. EIPA CAF Resource Centre - 2007 7 Validation  Survey by Italy: November-December 2006  Cologne, February 2007  results survey  discussion document EIPA

8. EIPA CAF Resource Centre - 2007 8 Bench learning  evaluation multilateral bench learning project carried out in 2005-2006 by Austria, Slovak Republic, Czech Republic and Hungary  bilateral bench learning discussion document is being prepared (Belgium)

9. EIPA CAF Resource Centre - 2007 9 CAF eTool  Presentation of the eTool in Cologne  Improved users’guide  Translations: prepared for technical implementation

10. EIPA CAF Resource Centre - 2007 10 Registration CAF users: 2002-2006

11. EIPA CAF Resource Centre - 2007 11 CAF RC: 853 registered users from 33 countries Belgium (189) Estonia (16)Lithuania (4) Italy (138) Bosnia-Herzegovina (16)Luxembourg (4) Denmark (80) Finland (14)EU Institutions (3) Portugal (85) Slovakia (12)Bulgaria (2) Austria (48) France (9)Netherlands (1) Germany (45) Spain (7)UK (2) Czech Republic (37) Cyprus (6)Turkey (3) Slovenia (37) Sweden (5)Latvia (2) Hungary (32) Poland (5)Switzerland (1) Romania (22)Greece (4)EU Commission (1) Norway (18)Ireland (4)Namibia (1)

12. EIPA CAF Resource Centre - 2007 12 Contact details EIPA CAF resource centre EUROPEAN INSTITUTE OF PUBLIC ADMINISTRATION Patrick Staes, Nick Thijs, Ann Stoffels, Lena Heidler P.O Box 1229 6201 BE MAASTRICHT THE NETHERLANDS Tel. +31 43 3296 317/328 Fax +31 43 3296 296 E-mail:caf@eipa-nl.com Consult our EIPA web site: http://www.eipa.eu