1. © 2010 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. In most cases, the information supplied in the order submitted by your Sales Team will be sufficient to progress your order. Your Provisioning Technical Engineer (PTE) will reach out to you for additional information if required to progress your order. Your PTE will send you a Customer Confirmation Document showing the order details. Should your order be for Ethernet or OCx access then a site survey will be required and scheduled by AT&T. Additional information is available on our Implementation planner website. Should you request changes, please contact your PTE immediately. Your AT&T Sales Team will provide access to AT&T eBill, Performance Reporting, and eMaintenance via AT&T Business Direct ®. Additionally, upon request, an AT&T representative can conduct the First Bill Review with you to ensure billing accuracy. Welcome! Now that your contract has been finalized, its time for AT&T to start placing your order(s) for service. The detail in this table will provide you a visual roadmap of the major milestones for a successful and fully integrated service installation. Your AT&T Sales Team will have placed your order(s) for service. You will receive an email with the confirmation of your order placement. Your PTE will be your primary contact regarding your MIS order. You will be contacted at set points throughout the implementation process regarding touch points, provisioning timeframes and status. The last communication prior to Test and Turn-up will indicate AT&T is ready to proceed. It is important that you contact your PTE immediately if you will be unable to accept service on the scheduled due date. Please ensure that your site is prepared as required (i.e. access facilities and equipment) and documented in the Implementation Planner website. We have prepared Site Readiness videos for you to assist with your preparation process. Billing begins on the day after the AT&T Ready Date. To avoid TT&U delays and billing issues please watch these videos and have the site ready by the scheduled due date. Fiber Optic Installs: http://www.youtube.com/watch?v=zRJhLpcdv5M Inside Wiring: http://youtu.be/V-Kdjtk7WSwhttp://www.youtube.com/watch?v=zRJhLpcdv5Mhttp://youtu.be/V-Kdjtk7WSw AT&T works together with you during test and turn-up of your MIS Service. Please contact your PTE to advise of any timeline delay. Test and Turnup Considerations: For MIS Provided and Managed Equipment, your equipment will arrive pre-configured prior to the completion of your service. When providing your own equipment, please refer to the Implementation Planner website for additional information. For On-Site Installation, a technician will be dispatched at the coordinated time to install your service for you. For Tele-Installation, please refer to the Implementation Planner website for additional information. Implementation Planner Website for more information -- http://planner.bus.att.comhttp://planner.bus.att.com Managed Internet Service (MIS) Service Activation Overview 1. Contract Signature 2. Order Handoff 3. Information Gathering 4. Prepare for Test and Turn-up 5. Test and Turn-up 6. Life Cycle Contract Signature Order Handoff Information Gathering Prepare for Test and Turn-up Test and Turn-up Life Cycle