1. 1 Performance report of the Department for Quarter 1 of 2014/ 2015 16 September 2014 Presentation to Portfolio Committee of Home Affairs

2. 2 Content 1. Vision, Mission, Values 2. Supporting the Outcomes of Government 3. Supporting the National Development Plan 4.DHA outcomes and related strategic objectives 5. Overview of progress and challenges: April – June 2014 6. Progress against Q1 targets per programme 7. Financial performance 8. Priorities going forward

3. 3 A safe, secure South Africa where all of its people are proud of, and value, their identity and citizenship. The efficient determination and safeguarding of the identity and status of citizens and the regulation of immigration to ensure security, promote development and fulfil our international obligations The DHA is committed to being:  People-centred and caring  Patriotic  Professional and having integrity  Corruption free and ethical  Efficient and innovative  Disciplined and security conscious DHA: Vision, Mission and Values

4. 4 The DHA contributes directly to four of the 14 Outcomes of Government: 1.Quality basic education 2.A long and healthy life for all 3.All people in South Africa are and feel safe 4.Decent employment through inclusive economic growth 5.Skilled and capable workforce to support an inclusive growth path 6.An efficient, competitive and responsive economic infrastructure network 7.Vibrant, equitable, sustainable rural communities contributing to food security for all 8.Sustainable human settlements and improved quality of household life 9.Responsive, accountable, effective and efficient local government system 10.Protect and enhance our environmental assets and natural resources 11.Create a better South Africa, a better Africa and a better world 12.An efficient, effective and development oriented public service 13.Social protection 14.Nation building and social cohesion Supporting government priorities

5. 5 The national agenda over the next five years is to confront the triple challenge of poverty, inequality and unemployment by achieving higher growth rates. The immediate priority for the DHA is to facilitate the acquisition of the critical skills needed for economic growth and to build our own skills base. The NDP draws on international experience in pointing out that the strategy will succeed if it is led by a capable state staffed by professionals; where trust is engendered by social stability, improved services and reduced corruption; and the mass of citizens feel part of the plan and economic development. The DHA could play a key role in enabling regional development by working with SADC countries to establish efficient, secure and managed movements of people. The inclusion of all citizens in democracy and development is enabled by providing them with a status and an identity that gives them access to rights and services. The modernisation programme can reduce fraud and the cost of doing business, and enabling e-government, thus attracting more investment. Contribution to National Development Plan (NDP)

6. 6 DHA Contribution to Medium Term Strategic Framework (MTSF) 2014 - 2019 The DHA draft commitments in the MTSF 2014 to 2019 will focus, inter alia, on the following key areas (input to be finalised by 30 May 2014): SA’s borders effectively defended, protected, secured and well-managed. Integrated BMA established and operational Develop an over-arching strategy to defend, protect, secure and ensure well- managed borders Identity of all persons in SA known and secured. Ensure that registration at birth is the only entry point for SA to the new national identity system (NIS) NIS designed and operational Ensure that systems are in place to enable the capturing of biometric data of all travellers who enter or exit SA legally Improve and streamline regulations to reduce the burden of importing core and critical skills needed for the economy. Changes to immigration policy and legislation that supports the importation of economically important skills

7. 7 Outcome 1: Secured South African citizenship and identity Strategic Objectives All eligible citizens are issued with enabling documents relating to identity and status An integrated and digitised National Identity System (NIS) that is secure and contains biometric details of every person recorded on the system

8. 8 Outcome 2: Secured and responsive immigration system Strategic Objectives Refugees and asylum seekers are managed and documented efficiently Movement of persons in and out of the country regulated according to a risk based approach Enabling documents issued to foreigners efficiently and securely

9. 9 Outcome 3: Services to citizens and other clients that are accessible and efficient Strategic Objectives Secure, effective, efficient and accessible service delivery to citizens and immigrants Good governance and administration Ethical conduct and zero tolerance approach to crime, fraud and corruption Collaboration with stakeholders in support of enhanced service delivery and core business objectives

10. 10 Progress against objectives: April – June 2014 208, 000 smart ID cards issued to citizens 16 years of age and above Business case developed and submitted to National Treasury Vacancy rate maintained at below 10% 95% of IDs (First issues) issued within 54 working 95% of IDs (Re-issues) issued within 47 working Project launched to develop a management toolkit for frontline offices BMA feasibility study commenced Project to survey communities along the borderline commenced Immigration policy discussion paper was refined based on research 50% of permanent residence applications adjudicated within 8 months 62% of business, critical skills and general work permits adjudicated within 8 weeks 62% of business, critical skills and general work permits adjudicated within 8 weeks for applications processed within the RSA

11. 11 Major challenges: April – June 2014 1.Asylum seeker/ Refugee management including Relocation of Refugee Centers to borderlines 2.Overhaul the permitting system and border management 3.Dependency on Departments of Public Works and SITA 4.Non-integration of IT systems 5.Records Management 6.Lack of capacity in critical areas (eg. Inspectorate) 7.Fight against unlawful activities 8. Improvement of administration, especially financial management 9. Ensuring staff are appropriately trained, professional and caring

12. 12 Financial YearPercentage Achieved 2011/1226% (Annual performance) 2012/1325% (Annual performance 2013/1453% (Unaudited annual performance) Overview of Organisational Performance (2011 – 2014) Overall Performance – APP 2014/15 (Quarter 1 )

13. 13 PROGRAMME 1 Administration Strategic objectives Supported by the targets 1.1: All eligible citizens are issued with enabling documents relating to identity and status 1.2: An integrated and digitised National Identity System (NIS) that is secure and contains biometric details of every person recorded on the system 3.1 To ensure secure, effective, efficient and accessible service delivery to citizens and immigrants. 3.2 Good governance and administration. 3.3 To ensure ethical conduct and zero tolerance approach to crime, fraud and corruption. 3.4 Collaboration with stakeholders in support of enhanced service delivery and core business objectives.

14. 14 Strategic Objective 1.1: All eligible citizens are issued with enabling documents relating to identity and status Annual Target Q1 Target Progress made 70 additional offices with live capture functionality for identity documents and passports (installed and functional). IT equipment for roll out procured Not achieved Procurement completed of IT equipment :  for rollout to 40 new offices.  for Pilot rollout to Banks and post offices.  augment 70 offices completed in 2013/14. Live capture rolled out to 20 additional offices. Supplier Database for Modernisation project completed

15. 15 Strategic Objective 1.2 : An integrated and digitised National Identity System (NIS) that is secure and contains biometric details of every person recorded on the system Annual TargetQ1 Target Progress made National Identity System (NIS) developed (designed) User specifications for National Identity System defined and approved by DDG:CS and DDG:IMS Achieved The user specifications have been developed and signed. Technical testing of Trusted Traveller Programme completed by Information Services Branch Service provider contracted Not achieved The contract with the service provided could not be signed as the DG had first to brief the current Minister.

16. 16 Strategic Objective 1.2 : An integrated and digitised National Identity System (NIS) that is secure and contains biometric details of every person recorded on the system Annual TargetQ1 Target Progress made Development of e- Permit system completed by Information Services branch and handed over to IMS for user acceptance testing Service provider contracted Achieved A service provider was appointed. The Development of the back-end system has started. Completion of the e-permit back-end system will be completed in house by IS. Testing is underway.

17. 17 Strategic Objective 3.1: Secure, effective, efficient and accessible service delivery to citizens and immigrants Annual TargetQ1 Target Progress made 90 of newly appointed officials trained on DHA Induction Programme before commencement of service Not achieved During the 1st Quarter only 43% of newly appointed officials were trained on the DHA Induction Programme before commencement of service. This is a new programme and has to be institutionalised. In Quarter 2 it is progressing well with 85 officials attending in July and August. 300 officials enrolled and trained in skills programmes emanating from the National Certificate: Home Affairs Services to improve performance 75 officials enrolled and trained in skills programmes emanating from the National Certificate: Home Affairs Services to improve performance Not achieved 71 officials enrolled and trained on Civic Services Skills Programme in the following provinces: KwaZulu-Natal: 23 Free State: 22 and Western Cape: 26 Total= 71

18. 18 Strategic Objective 3.1: Secure, effective, efficient and accessible service delivery to citizens and immigrants Annual TargetQ1 Target Progress made 100 managers (junior, middle and senior) enrolled and trained in leadership and management development programmes to improve performance Service provider appointed Achieved National School of Government (NSG) appointed as service provider for : The Emerging Management Development Programme for 20 junior managers in the Western Cape and 20 in North West (Junior Managers) The Advanced Management Development Programme for 20 middle managers in the Eastern Cape and 20 in KwaZulu-Natal (Middle Managers) Senior Managers: 1st Module: NSG appointed to facilitate the Leading Innovation in the Public Service Programme for 20 Senior Managers (6-7 August 2014). 2nd Module: Operations Management for 20 DHA SMS members in-house. (24 to 27 November 2014)

19. 19 Strategic Objective 3.2: Good governance and administration Annual TargetQ1 Target Progress made Accurate and complete annual financial statements submitted to the Auditor-General by 31 May annually Achieved Received an acknowledgement of receipt from AG that the Financial Statements were submitted on 1 June In-year monitoring reports submitted to National Treasury on a monthly basis Achieved All reports were submitted by the due dates.

20. 20 Strategic Objective 3.2: Good governance and administration Annual TargetQ1 Target Progress made Annual Report tabled in Parliament by 30 September annually Accurate and complete annual financial statements and performance information submitted to the Auditor-General by 31 May 2014 Achieved The annual financial statements and performance information was submitted to the Auditor-General on 30 May 2014. 3 DHA 2014/15 and 1 DHA 2013/14 quarterly performance reports verified and approved by EXCO and signed by the DG within 60 days after each quarter 1 (2013/14 FY) quarterly performance reports verified and approved by EXCO and signed by the DG within 60 days after each quarter Achieved DHA quarter four (4) performance reports were verified and approved by EXCO and submitted to National Treasury.

21. 21 Strategic Objective 3.2: Good governance and administration Annual TargetQ1 Target Progress made Business case for a sustainable model for civic and immigration services approved by Minister Draft business case developed and submitted to Minister for consideration Achieved The draft business case was developed and submitted to Minister on 30 June 2014 for consideration. Vacancy rate maintained at 10% or below by 31 March 2015 Vacancy rate maintained at 10% or below Achieved Vacancy rate as at 30 June 2014 – 6.2%.This was a decrease of 0.4% since 31 May 2014.

22. 22 Strategic Objective 3.3 : Ethical conduct and zero tolerance approach to crime, fraud and corruption Annual TargetQ1 Target Progress made Ethics Management programme developed and approved by EXCO Ethics risk and opportunity assessment conducted and approved by DDG:CCSS Ethics risk profile compiled and approved by DDG:CCSS Achieved The ethics risks and opportunity assessment has been conducted and a report approved by DDG:CCSS 60% of reported cases investigated and finalised within 90 working days Achieved 61 cases out of 110 cases were finalised within 90 days which is = 67%

23. 23 Strategic Objective 3.3 : Ethical conduct and zero tolerance approach to crime, fraud and corruption Annual TargetQ1 Target Progress made 4 reviews on processes conducted and reports signed off by DG 1 reviews on processes conducted and reports signed off by DG Not achieved The Branch still has to interact with IMS to discuss the key findings in order to curb identified vulnerabilities. The completed Permanent Residence report has been signed off by DG 80 (60 MPSS, 20 MISS) of Threats and Risk Assessments (TRAs) conducted in accordance with the requirements of Minimum Information (MISS) and / or Physical Security Standards (MPSS) 20 (15,5) of Threats and Risk Assessments (TRAs) conducted in accordance with the requirements of Minimum Information (MISS) and / or Physical Security Standards (MPSS) Achieved Written reports of 23 Threat and Risk Assessments (TRAs) with accompanying recommendations for implementation by the respective office managers were generated.

24. 24 Strategic Objective 3.3 : Ethical conduct and zero tolerance approach to crime, fraud and corruption Annual TargetQ1 Target Progress made 468 vetting fieldwork investigations finalised and referred to State Security Agency (SSA) 117 vetting fieldwork investigations finalised and referred to State Security Agency (SSA) Not achieved Security clearance files from two provinces (Eastern Cape and Free State) were late for submission to the SSA. The shortfall of the previous quarter has been covered (submitted to SSA)

25. 25 Strategic Objective 3.4: Collaboration with stakeholders in support of enhanced service delivery and core business objectives Annual TargetQ1 Target Progress made 7 Exhibitions participated in to support government and departmental events 2 exhibitions and 1 Budget Vote exhibition Achieved Rand Easter Show Gauteng Freedom Day in Kimberly Youth Day in Kimberly 4 Publications of e- Khaya electronic newsletter produced 1 publication Achieved Opening of new visa and permit centres (Electronic/online newsletter)

26. 26 Strategic Objective 3.4: Collaboration with stakeholders in support of enhanced service delivery and core business objectives Annual TargetQ1 Target Progress made 10 Ministerial Izimbizo activities supported (public engagement, distributing IDs, birth certificates, etc.) 3 Ministerial Izimbizo Not achieved Only 1 Imbizo was coordinated in Mossel Bay at KwaNonqaba, Western Cape The Communication Strategy and an action plan outlining public participation programmes has been approved by Minister Gigaba and a new programme from the Ministry will be implemented henceforth. 1 X imbizo (public participation programme) was held on 18 July at Ga-Mothapo, Limpopo.

27. 27 PROGRAMME 2 Citizen Affairs Strategic objectives Supported by the targets 1.1 All eligible citizens are issued with enabling documents relating to identity and status. 1.2 An integrated and digitised National Identity System that is secure and contains biometric details of every person recorded on the system. 3.2: Good governance and administration

28. 28 Strategic Objective 1.1: All eligible citizens are issued with enabling documents relating to identity and status Annual TargetQ1 Target Progress made 694 000 births registered within 30 calendar days of birth 173 500 births registered within 30 calendar days of birth Not achieved 165, 484 births were registered within 30 days of birth during the review period. During the month of July 2014, a total of 61741 births were registered. The total births registered between 1 April and 31 July is 227 225. The target for the corresponding period was 231 330. 1.6 million smart ID cards issued to citizens 16 years of age and above 208, 000 smart ID cards issued to citizens 16 years of age and above Achieved 283, 693 ID Smart cards issued to citizens 16 years of age and above

29. 29 Strategic Objective 1.1: All eligible citizens are issued with enabling documents relating to identity and status Annual TargetQ1 Target Progress made 95% of IDs (First issues) issued within 54 working days for applications collected and processed within the RSA 95% of IDs (First issues) issued within 54 working days for applications collected and processed within the RSA (from date of receipt of application until ID is scanned at office of application Achieved 96,1% of IDs (First Issues) were issued within 54 working days (RSA applications only) 149, 539 IDs (First Issue) were issued in 54 working days and 6, 024 above. The total number of IDs (First Issues) issued during the review period was 155,563 95% of IDs (Re- issues) issued within 47 working days for applications collected and processed within the RSA 95% of IDs (Re-issues) issued within 47 working days for applications collected and processed within the RSA (from date of receipt of application until ID is scanned at office of application Achieved 98,5% of IDs (Re-issues) were issued within 47 working days (RSA applications only) 138, 343 IDs (Re-issues) were issued in 47 working days and 2112 above. The total number of IDs (Re-issues) issued during the review period was 140, 455

30. 30 Strategic Objective 1.1: All eligible citizens are issued with enabling documents relating to identity and status Annual TargetQ1 Target Progress made 95% of machine readable passports (manual process) issued within 24 working days for applications collected and processed within the RSA 95% of machine readable passports (manual process) issued within 24 working days for applications collected and processed within the RSA (from date of receipt of application until passport is scanned at office of application) Not achieved 91,6% of machine readable passports (MRP) (manual process) were issued within 24 working days (RSA applications only) 92, 443 MRPs (manual process) were issued in 24 working days and 8, 503 above. The total number of MRPs (manual process) issued during the review period was 100, 946 97% of machine readable passports (live capture process) issued within 13 working days for applications collected and processed within the RSA 97% of machine readable passports (live capture process) issued within 13 working days for applications collected and processed within the RSA (from date of receipt of application until passport is scanned at office of application) Not achieved 87,4% of machine readable passports (MRP) (live capture process) were issued within 13 working days (RSA applications only) 6, 573 MRPs (live capture process) were issued in 13 working days and 945 above. The total number of MRPs (live capture process) issued during the review period was 7, 518

31. 31 Strategic Objective 3.2: Good governance and administration Annual TargetQ1 Target Progress made Reviewed front office toolkit to improve the daily management of operations approved, implemented and monitored Evaluation of existing front office toolkit conducted by M&E unit Consultation sessions were held with Provincial Management. A revised toolkit was developed. Pilot sites were identified as (see EXCO presentation): (1) Randburg; (2) Germiston; (3) Lebowakgomo; (4) Kimberley; (5) Klerksdorp; (6) Marabastad; (7) Golela POE; (8) Durban Harbour; (9) Cape Town IA; (10) Dzanani; (11) Stutterheim; (12) Delmas; (13) Sasolburg; (14) Khayelitsha The department’s EXCO approved the revised Front Office Toolkit on 22 July 2014. The EXCO also recommended that a front office toolkit should be developed for the head office (this has been prioritized for 2015/16).

32. 32 PROGRAMME 3 Immigration Affairs Strategic objectives Supported by the targets 2.1 Refugees and asylum seekers are managed and documented efficiently 2.2 Movement of persons in and out of the country regulated according to a risk-based approach 2.3 Enabling documents issued to foreigners efficiently and securely

33. 33 Strategic Objective 2.1: Refugees and asylum seekers are managed and documented efficiently Annual TargetQ1 Target Progress made 50 % of refugee IDs issued within 90 calendar days 50 % of refugee IDs issued within 90 calendar days (from the date of application at refugee reception offices until document is ready at office of application) Achieved 1, 349 applications were received from 01 – 30 April 2014. Of these, 765 IDs have been dispatched to Refugee Reception Offices (RROs) and 23 faulty applications returned. This provides a total of 788, whilst the percentage of applications that matured within 90 days is 58% 80 % of refugee travel documents issued within 90 calendar days (from the date of application at refugee reception offices until travel document is ready at office of application) to citizens 16 years of age and above Not achieved Applications were not sent on time to BVR for production. When the applications were sent, delays and shutdown at BVR affected the turnaround time.

34. 34 Strategic Objective 2.2: Movement of persons in and out of the country regulated according to a risk based approach Annual TargetQ1 Target Progress made BMA feasibility study approved by Minister Feasibility study commenced (work plan in place) Achieved DHA and GTAC have entered into a formal agreement (i.e.Memorandum of Agreement) and Project Charter. The Project Charter outlines the work plan for the Project. 8 priority ports of entry with either improved residential or improved office accommodation or both as per set standards 2 priority ports of entry with either improved residential or improved office accommodation or both as per set standards Only Groblers Bridge has been completed and has full occupancy during the quarter under review. Alexander Bay PoE took delivery of the items (pre-fabricated structures for accommodation & office space) earmarked for infrastructure improvement during the month of July.

35. 35 Strategic Objective 2.1: Refugees and asylum seekers are managed and documented efficiently Annual TargetQ1 Target Progress made 1 surveys of borderline communities Conducted Project team established Methodology for survey adopted by project sponsor Achieved A project team has been established and the methodology has been adopted by the sponsor. Refined immigration policy discussion paper, based on research and government engagement, approved by Minister Draft immigration policy paper revised by the immigration policy project team and signed off by DDG: IMS to take account of the research commissioned by the DHA Achieved Draft immigration policy paper revised by the immigration policy project team and signed off by DDG: IMS to take account of the research commissioned by the DHA.

36. 36 Strategic Objective 2.3 Enabling documents issued to foreigners efficiently and securely Annual TargetQ1 Target Progress made 50% of permanent residence applications adjudicated within 8 months for applications collected within the RSA (from date of receipt of application until outcome is known) Project team established Methodology for survey adopted by project sponsor Achieved 62.5% of permanent residence applications were finalised within 8 months. This is a good performance improvement above the required target of 50%. The achievement was as a result of targeted adjudication which ensured that applications that were due to mature in Quarter 1 were separated from other applications and adjudicated during the quarter. 62% of business, critical skills and general work permits adjudicated within 8 weeks for applications processed within the RSA Achieved 77.1% of temporary residence visas were finalised within 8 weeks. This is a good performance improvement above the required target of 62%.

37. 37 Financial Performance BUDGET VERSUS ACTUAL AS AT 30 JUNE 2014  Per Programme  Per Economic classification  Per Sub programme

38. 38 BUDGET VERSUS ACTUAL: PER PROGRAMME Notes: In terms of the linear projections, the department should be spending at 25 % as at June 2014. The VOTE is spending at 29% due to the higher allocations given to the IEC in preparation for the National Elections.

39. 39 BUDGET VERSUS ACTUAL: PER ECONOMIC CLASSIFICATION Notes: Spending on capital related items are not aligned to linear spending and therefore spending happens as the need arises. This will affect the following items: Buildings and Other Fixed Structures Machinery and Equipment (this is also affected by the DHA Modernisation Project) Software and Intangibles (this is also affected by the DHA Modernisation Project) Departmental agencies and accounts is higher than the linear spend due to the IEC receiving a higher allocation in April and May 2014 Households is made up of payments of leave gratuity due to employees resigning and passing away

40. 40 BUDGET VERSUS ACTUAL: PER SUB PROGRAMME Note: All spending is in line with linear projections except for Legal Services. The high spending in Legal Services is due to legal fees. Invoices dating back to previous financial years are only received this year,

41. 41 BUDGET VERSUS ACTUAL: PER SUB PROGRAMME Note: The Branch is spending slightly higher than the linear projections due to the higher allocation to IEC in April and May 2014.

42. 42 BUDGET VERSUS ACTUAL: PER SUB PROGRAMME Note: The Branch is spending below the linear projection. This is due to the payments of expenditure for deployed officials not yet being effected. Claims for refund of expenditure only arrived in Quarter 2.

43. 43 BUDGET VERSUS ACTUAL: PER SUB PROGRAMME Note: The Branch is spending in line with the linear projections.

44. 44 REVENUE COLLECTIONS: QUARTER 1 Note: The revenue collections does not include revenue from the foreign missions as the Department is still engaging with DIRCO

45. 45 Priorities going forward Effective management of immigration to contribute to security and development. This includes opening a public discussion on immigration and leading the establishment of a Border Management Agency (BMA) Comprehensive and secure national identity system (NIS), supported by the public through, amongst other measures, early birth registration, and ending of late registration. Modernise Home Affairs through investing in people, processes and technology Improve service delivery and promote good governance and administration Develop officials that are ethical, patriotic and professional Visible and firm action in the fight against corruption

46. 46 Clarification Questions Discussion