1. What is Stress?
An imbalance between demand and ability to meet those demands in the allotted time frame.

2. Types of Stress Eustress Distress desirable outcome of stress
motivational results
Distress
negative outcome
results in emotional and physical illness

3. Individual Differences in Stress
Stress Personalities
Type A vs. Type B
Pessimists vs. Optimists
Dempcy & Tihista’s Seven Personality Types
Gender, Ethnicity, Race
Stress Sensitization

4. Dempcy & Tihista’s Seven Personality Types
Pleasers
Internal Timekeepers
Strivers
Inner Con Artists
Critical Judges
Worriers
Sabertooths

5. Stressors Personal
Fear
Resistance
Resentment

6. Stressors Occupational
Role conflict
Role ambiguity
Role overload
Poor person/organization fit
Work environment
Change
Relations with others

7. Stressors Others
Minor frustration
Forecasting
Residual

8. Organizational Consequences of Stress
Job Burnout
Job Performance (curvilinear relationship)
Increased Absenteeism
Increased Turnover
Drug/Alcohol Abuse

9. Managing Stress Planning for Stress
Exercise
Laughter
Diet
Quit or reduce smoking
Sleep
Support groups
Self-empowerment
Coping skills

10. Managing Stress During and After Stress
Relaxation techniques
Time management

11. Workplace Violence Perpetrators
Under severe stress
Male
years of age
Self-esteem tied to job
Fond of violent films
Own several guns with ready access
Subscribes to Soldier of Fortune
Loner

12. Reducing Workplace Violence
Security measures
Better employee screening methods
Increased management awareness