1. + Z514 Social Aspects of IT Week 5

2. + Tension between Consequences of ICT in the Workplace Reconfiguration of Work with ICTs

3. + Reconfiguring Boundary Relations (Barrett, 2012) Boundary work: Boundary cooperation (pharmacists and technicians) Boundary neglect (pharmacists and assistant)  assistants do “invisible work” Boundary strain (technicians and assistant) Pharmacist Technicians Assistant Pharmacist Technicians Assistant

4. + Reconfiguring Boundary Relations (Barrett, 2012) Boundary work: Boundary cooperation (pharmacists and technicians) Boundary neglect (pharmacists and assistant)  assistants do “invisible work” Boundary strain (technicians and assistant) Pharmacist Technicians Assistant Pharmacist Technicians Assistant Pharmacist Technicians Robot Assistant Pharmacist Technicians Robot Assistant

5. + Reconfiguring Boundary Relations (Barrett, 2012) Hybrid materiality and the turning process: “as more artifacts become embedded with digital capabilities, it is more likely that some will allow for more rather than less manipulation in practice.” (p. 1462) “digital innovations can also shape occupational identities” (p. 1463) Do we have ethical obligation to include marginalized groups for ICT design?

6. + Tension between Consequences of ICT in the Workplace E-mail use

7. + An Empirical Study of Work Without Email (Mark et al., 2012) “Managers switch simple activities an average of every 3 minutes (e.g. reading email or IM) and switch projects about every 10.5 minutes. It’s just not possible to engage in deep thought about a topic when we’re switching so rapidly.” (http://roomfordebate.blog s.nytimes.com/2009/10/14/ does-the-brain-like-e- books/)

8. + An Empirical Study of Work Without Email (Mark et al., 2012) “being continually connected gives agency to workers” (Wacjman & Rose, 2011) 6 seconds to respond to 70% of email “we don’t do email, our email does us” (Turkle, 2010) Agency refers to the capacity of individuals to act independently and to make their own free choices.

9. + An Empirical Study of Work Without Email (Mark et al., 2012) No e-mail Less multitasking Less stress (~similar to Mazmanian et al’s study) More F2F interaction Slower pace

10. + The Autonomy Paradox (Mazmanian, 2013) Tension between personal autonomy vs. professional commitment to others Increase stress Rationalizing their compulsion— not reducing individual autonomy

11. + The Autonomy Paradox (Mazmanian, 2013, p. 14) Collective Reconfigure professional norms Shifts expectations and norms of availability Increases commitment to communication partners Amplifies communications flows in the network Expands connectivity in the network Individual Recognizes compulsive use in terms of personality traits Internalizes requirement to be constantly vigilant and accessible Speeds up responsiveness and intensifies use at all hours Enables temporal distancing, control of availability, flexibility Regularly uses mobile email devices in everyday practices Post-Traditional Society?