1. Employee Assistance Program

2. “A worksite-based program designed to assist in the identification and resolution of productivity problems associated with employees whose performance/conduct is adversely affected by personal concerns.”

3. Productivity Issues Personal Concerns Established in 1980

4. Humanitarian Approach Progressive Management Decreases Absenteeism Increases Productivity Reduces Accidents

5. Observation - Job Performance Documentation Constructive Confrontation Referral Follow-up

6. How does early identification work?

7. On the job absences Unexcused absences Prolonged lunch hours or breaks Excessive absences and use of leave Tardiness and/or early departure

8. Conflicts Coworker/supervisor cover-up Resistant to supervision Insubordination Moodiness Mood swings Disruptive Deteriorating personal appearance Unreasonable excuses

9. Request for pay advances Worker’s Compensation Borrowing money from coworkers Special requests of management

10. Appointment for confidential interview “Whole person” assessment Identify problem areas Develop an action plan Referral Follow up

11. Family Marital Alcohol Drugs StressLegalEmotions

12. SERIOUS ACCIDENT VICTIM OF CRIME DETERIORATING JOB PERFORMANCE ARRESTSARRESTS ASSIGMENT FAILURES ABSENCES ALTERCATIONS ALTERCATIONS POOR JUDGMENT CRISIS ON THE JOB CHANGES IN MOOD

13. VIOLENCE PUNITIVEPUNITIVE

15. Confidential Voluntary Available for consultation 305-995-7111 (Main Number) Jose Garcia 305-995-7112 (Direct) 305-773-6396 (Cell)