1. Getty image, Huffington Post article on the Power of Emotional Intelligence, 9/29/2013

2. Emotional Intelligence: What is it?  Write down your definition (10 words or less) It does not need to be a complete sentence.

3. Emotional Intelligence: What is it?  Now, with a group of 5 people, compare your definitions and find the words you found in common and list those

4. Emotional Intelligence: What is it?  Whole group –explore these definitions  … and compare to several “academic definitions” of the concept

5. Questions for the Group  Where do you think it is would be helpful to be emotionally intelligent?  Is it something you have, you are born with?  Can you develop this ability?

9. Emotional Intelligence Definition  The ability to use your emotions in a positive and constructive way in relationships with others  Kravitz and Schubert (Psychology)

10. Another definition  Emotional intelligence represents an ability to validly reason with emotions and to use emotions to enhance thought.

11. Kay & Kite (2011)  Reasoning, on its own, is not enough to produce consistent success.  E.I. is a form of intelligence ‘that displaces a natural or emotional inclination with one that will lead to a better outcome’.

12. Kay & Kite (2011)  It presupposes that we are aware of and have control over our emotions, are aware of the emotions of others, can apply influence to others’ emotions and use this emotional capacity to achieve success.  It is not simply about us but others too. Kay and Kite come from Business field, consulting

13. Kay & Kite (2011)  Unlike IQ, whose level remains more or less constant throughout life, EQ can be improved through observation, learning and experience. Behavior is significantly more affected by emotions than just by intelligence.

14. Four components of E.I. 1. Appraisal & expression 2. Use of emotions to improve cognitive processes & decision making 3. Knowledge about emotions 4. Management of emotions

15. Personal Competence Social Competence

16. Personal Competence  Self-Awareness  Emotional self-awareness  Accurate self-assessment  Self-confidence  Self-Management  Emotional self-control  Transparency  Adaptability  Optimism

17. Social Competence  Social Awareness  Empathy  Awareness  Relationship Management  Influence  Change catalyst  Conflict management  Teamwork and collaboration

18. Personal Competence  Self-Awareness  Emotional self-awareness  Accurate self-assessment  Self-confidence  Self-Management  Emotional self-control  Transparency  Adaptability  Optimism Social Competence  Social Awareness  Empathy  Awareness  Relationship Management  Influence  Change catalyst  Conflict management  Teamwork and collaboration

19. Having a vocabulary for emotions http://socialintelligence.labinthewild.org/mite/

20. Practicing key behaviors  Can we act into becoming more emotionally intelligent?  Can we behave and then become?

21. Self-regard Emotional Self-awareness Assertiveness IndependenceSelf-ActualizationEmpathy Social Responsibility Interpersonal Relationship Stress Tolerance Impulse ControlReality TestingFlexibility Problem SolvingOptimismHappiness

22. The “Centerpiece” Behavior: Emotional Self-Awareness  Understand what we are feeling and why  Understand what causes our feelings  Know what drives us, what we value  Recognize when something is emotionally draining or energizing

23. Self-regard Emotional Self-awareness Assertiveness IndependenceSelf-ActualizationEmpathy Social Responsibility Interpersonal Relationship Stress Tolerance Impulse ControlReality TestingFlexibility Problem SolvingOptimismHappiness

24. Consciously observe your emotions  Think about our thinking  How it is being conditioned by our emotions What are you feeling? What triggered the feeling – something recent, something more ongoing? When did you first begin to notice the feelings?

25. Consciously observe your emotions  Recognize your mood shifts Chart your feelings ever half hour for a day or two. Analyze your log Look for points at which your mood shifted Think about what caused the shift and how it impacted your thinking and behavior

26. Stress Tolerance  The quality of our lives and relationships, both personal and professional are profoundly impacted by our abilities to tolerate stress.

27. Stress Tolerance  Stress and optimism are intertwined, you have to have faith that you will successfully navigate life’s challenges  Don’t create additional stress – Communication and assertiveness and problem-solving (The tri-fecta of skills!)

28. Self-regard Emotional Self-awareness Assertiveness IndependenceSelf-ActualizationEmpathy Social Responsibility Interpersonal Relationship Stress Tolerance Impulse ControlReality TestingFlexibility Problem SolvingOptimismHappiness

29. Practicing Flexibility  Ability to adjust one’s thoughts, feelings and behaviors to changing situations and conditions  Flexible or manipulative  Committed to values or “waffler”

30. Practicing Flexibility Overall ability to adapt to unfamiliar, unpredictable and dynamic circumstances Don’t think from “Should” or “Supposed to” Think from a generative “what if” Don’t need to “be right” need to find the best solution

31. E. I. and Leadership  The connections?

32. Essential elements of leadership  Developing collective set of goals and objectives and how to go about achieving them  Generating and maintaining excitement, enthusiasm, confidence and optimism in an org., as well as cooperation and trust

33. Essential elements of leadership  Instilling in others importance and value of work activities & behaviors  Encouraging a problem-solving attitude toward change

34. EI Personal Reflections  What area of emotional intelligence do you want to work on and how can you develop this area?