1. EMILY LANE PROFESSIONALISM

2. WHAT IS PROFESSIONALISM? According to Merriam-Webster, professionalism is: “the conduct, aims, or qualities that characterize or mark a profesion or a professional person.”

3. ASPECTS OF PROFESSIONALS Specialized Knowledge Competency Honesty and Integrity Accountability Self-Regulation Image

4. SPECIALIZED KNOWLEDGE A deep personal commitment to develop and improve skills in their field Degrees and certifications Professionals have worked to master knowledge needed in their field and keep that knowledge current

5. COMPETENCY Get the job done Keep promises Don’t make excuses, focus on finding solutions

6. HONESTY AND INTEGRITY Can be trusted implicitly Never compromise values, will do the right thing even when it means more work Humility: admit their own mistakes Willing to learn from others

7. ACCOUNTABILITY Hold themselves accountable for their thoughts, words, and actions Admit mistakes

8. SELF-REGULATION Stay professional under pressure Keeping calm when clients or other employees are not Respect people around them High Emotional Intelligence

9. IMAGE Look professional Well dressed Good personal hygiene Exude an air of confidence

10. HOW TO EXHIBIT PROFESSIONALISM Build expertise Develop emotional intelligence Honor your commitments Be polite Have the tools you need