1. Emotional Intelligence Digg beneath the surface

2. Content What is EQ What is emotion/feeling? Case study Emotional expressions Case study Emotional hygene

3. TEST

4. Answers Which words aren’t an emotion? Three main components of an emotion? Are there good and bad emotions? What is their function? Which part of the brain was developed earlier? What is EQ? Is EQ inherited or developed? Is there a peak in EQ? Is there a correlation between EQ and IQ?

5. Emotions Physical reaction Has psychological impact Informs us whether our needs are fulfilled Positive emotions emerge when our needs are met Negative emotions emerge when we don’t get what we need

6. EMOTION: 3 main components Conscious experience Physical reaction External expression

7. Emotional intelligence The capacity to recognize, appreciate, understand and infulence our own emotions and the emotions of others.

8. CASE STUDY

9. PARTICIPANT Ballet dancer

10. PARTICIPANT Surgenon

11. PARTICIPANT Dance partner

12. PARTICIPANT Father/Mother

13. PARTICIPANT Police officer

14. WARNING! EMOTIONS ARE A DELICATE MATTER!

15. CASE STUDY

16. IVAN You are assigned to team with a new collegue named Ivan. He is kind but very unprofessional. Every day he comes at least 30 minutes late for team meatings. Because of that the work process slows down and everyone has to work overtime. You decide it is time to talk about his habbit of being late.

17. IVAN Organizational – not personal! Uncertainity! He is a collegue after all!

19. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14.

50. Light Sadness

51. Disgust

52. Light Sadness

53. Light Joy

54. Light Anger/ Desiciveness

55. Light Fear

56. Disgust

57. Sadness

58. Conceiled Anger

59. Fear or Surprise

60. Controlled Anger, having difficulty concetrating

61. Fear

62. Controlled Anger

63. Contempt

64. Main points Experience your emotions! Respect emotions of others! Encourage genuine emotional expression and sharing!

65. Recognition Acceptance Awareness Recognition Respect Awareness I feel I share/expr ess I experience I sense I empathize I’m compassion ate

66. Useful resources D.Goldman – Emotional intelligence M.Goldsmith – Non-violent communication Paul Eckman – Emotions revealed