1. User Survey Fran Wilson Director Resource Sharing

2. Outline Timing & Rationale Methodology – Qualitative & Quantitative stages Scope of Survey Qualitative findings Seeking your Participation

3. Timing & Rationale Last survey - Kinetica 2002 New Libraries Australia service - end 2005 Benchmarking against previous surveys Development of the Libraries Australia Business Plan 2007-2010

4. Methodology Nielsen//NetRatings Methodology – Qualitative & Quantitative stages Interviews with 16 CEOs/Library Managers 2 Focus groups each with 8 participants – Cataloguing and Interlending/Search Across all library sectors & anonymous

5. Scope of Survey Level of satisfaction with overall service Level of satisfaction & feedback on: – LA Search – LA Cataloguing – LA Document Delivery – LA Administration Subscription & Pricing Helpdesk/Communication/User Support/Training Future directions

6. Qualitative findings Positive change – Improvement based on efficiency, speed, stability and functionality – Cataloguing client and batch loading processes Core component of library activities Major usefulness in area of cataloguing Difference b/w Free and Subscription End user access still not widely offered

7. Seeking your participation Have your say! Early 2007 – CEOs/Library managers & practitioners Update your library’s contact details in Australian Libraries Gateway (ALG)