1. LEARN : Communication to Promote Cultural Sensitivity Listen with sympathy/understanding to the patient's perception of the problem. Explain your perceptions of the problem. Acknowledge and discuss the differences and similarities of these perceptions. Recommend treatment. Negotiate agreement on a plan of care, including therapies and medications. LEARN : Communication to Promote Cultural Sensitivity Listen with sympathy/understanding to the patient's perception of the problem. Explain your perceptions of the problem. Acknowledge and discuss the differences and similarities of these perceptions. Recommend treatment. Negotiate agreement on a plan of care, including therapies and medications. LEARN : Communication to Promote Cultural Sensitivity Listen with sympathy/understanding to the patient's perception of the problem. Explain your perceptions of the problem. Acknowledge and discuss the differences and similarities of these perceptions. Recommend treatment. Negotiate agreement on a plan of care, including therapies and medications. LEARN : Communication to Promote Cultural Sensitivity Listen with sympathy/understanding to the patient's perception of the problem. Explain your perceptions of the problem. Acknowledge and discuss the differences and similarities of these perceptions. Recommend treatment. Negotiate agreement on a plan of care, including therapies and medications.

2. The LEARN mnemonic, a communication tool for clinicians developed by Berlin and Fowkes (1983) may be adapted to guide the patient- provider interaction. Center of Excellence in Geriatric Nursing Education For more details and lesson plans and other resources, please visit our learning objects repository located on the Center of Excellence in Geriatric Nursing Education’s website: http://coegne.nursing.duke.edu/ The LEARN mnemonic, a communication tool for clinicians developed by Berlin and Fowkes (1983) may be adapted to guide the patient- provider interaction. Center of Excellence in Geriatric Nursing Education For more details and lesson plans and other resources, please visit our learning objects repository located on the Center of Excellence in Geriatric Nursing Education’s website: http://coegne.nursing.duke.edu/ The LEARN mnemonic, a communication tool for clinicians developed by Berlin and Fowkes (1983) may be adapted to guide the patient- provider interaction. Center of Excellence in Geriatric Nursing Education For more details and lesson plans and other resources, please visit our learning objects repository located on the Center of Excellence in Geriatric Nursing Education’s website: http://coegne.nursing.duke.edu/ The LEARN mnemonic, a communication tool for clinicians developed by Berlin and Fowkes (1983) may be adapted to guide the patient- provider interaction. Center of Excellence in Geriatric Nursing Education For more details and lesson plans and other resources, please visit our learning objects repository located on the Center of Excellence in Geriatric Nursing Education’s website: http://coegne.nursing.duke.edu/