1. The Interview

2. Pre-interview Preparatory Exploration: who you are Preparatory Arranging: where/when it will take place, etc PreparatoryReviewing/Exploring, and Consulting: examining and considering the information Preparatory Empathy: anticipation of what others might sense, feel, think, and do as they meet with you

3. INTRODUCTORY STAGE Greet Client Introduce Self – full name, profession, and by agency or departmental affiliation, and role. E.g. “Hello Mr. and Mrs. Adabu. My name is Dan Majors. I am a social worker here at the family services agency. I specialize in helping families who are dealing with family issues of one kind or another. Please call me Dan” Small Talk Policy and Ethical Factors: time clarification, confidentiality issue and its parameters, etc. Describing or inquiring about general purpose: “What brings you in today?” (when appropriate); or overview of what you know or requested

4. DEVELOPMENTAL STAGE EXPLORING - a collaborative process with clients and/or others of examining the current state of the presenting problems and issues of concern, as well as history and/or origin. Identification of the problem Bio-psycho-social assessment Micro – Intrapersonal Mezzo – Interpersonal Macro – Larger environmental context Intensity/severity Frequency Duration Risk and resilience factor assessment Hypothesis (client and social worker’s) Explanatory-why something happened Change-oriented-how a problem might be resolved

5. DEVELOPMENTAL STAGE Clarify issues for work Establish the purpose (wants, aspirations) Bio-psycho-social assessment congruence with action-plan Micro – Intrapersonal Mezzo – Interpersonal Macro – Larger environmental context Review previous attempts to address the problem Success Partial success Unsuccessful Work on problem-solving and further developing the purpose Explore alternatives Explore consequences

6. Establish/review treatment plan Goals, objectives, and tasks (action steps) Emphasize client strengths Give information Offer resources

7. TERMINATION STAGE Wind things down Summarization Direction for future involvement “What would you like to see happen next?” Wrap things up Small talk

8. POST INTERVIEW ACTIVITIES Reflect Record Resources Regroup