1. This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2010 Gartner, Inc. and/or its affiliates. All rights reserved. Amplify the Enterprise: The 2012 CIO Agenda Terry Moore Executive Partner / VP Executive Programs

2. About the 2012 CIO Agenda and Survey Largest annual survey of CIOs Running since 1999 Responding companies: 2,335 Representing 45 countries and 37 industries Total CIO IT budgets: $321 billion in IT spending Average IT budget: $137 million 2

3. 3 Themes

4. Technology is expected to ‘amplify’ the enterprise. 4 Enterprise Signal = Mobility, Cloud Distortion = Cost, Complexity, Duplication Feedback = Analytics, Social Customers & Markets The Experience

5. 5 Priorities

6. Top 10 Business Priorities 6 1.Increasing enterprise growth 2.Attracting and retaining new customers 3.Reducing enterprise costs 4.Creating new products or services (innovation) 5.Delivering operational results 6.Improving efficiency 7.Improving profitability (margins) 8.Attracting and retaining the workforce 9.Improving marketing and sales effectiveness 10.Expanding into new markets and geographies

7. 7 Top 10 Technology Priorities (???) Priorities ------------ Analytics and Business Intelligence ------------ Cloud Computing ------------ Collaboration Technologies ------------ Customer Relationship Management ------------ ERP Applications ------------ IT Management ------------ Legacy Modernization ------------ Mobility ------------ Virtualization ------------ _________________________________

8. Top 10 CIO Technology Priorities 8 1.Analytics and Business Intelligence 2.Mobile Technologies 3.Cloud Computing (SaaS, IaaS, PaaS) 4.Collaboration Technologies (workflow) 5.Virtualization 6.Legacy Modernization 7.IT Management 8.Customer Relationship Management 9.ERP Applications 10.Security 11.Social Media/ Web 2.0

9. CIO’s see the greatest opportunity for IT innovation to be…. 9 Learn / Change

10. CIO’s recognize a need for new & better skills: > 75% want to significantly improve 10 1.Business Intelligence & Data Management 2.IT Strategy and Planning 3.Business Process Improvement 4.Risk Management & Security 5.Program Management 6.Enterprise Architecture 7.Bus. Relationship Management

11. Suggestions and Recommendations Adopt the mind-set that your organization is about technology, not just IT. Think of how technologies can combine to amplify enterprise performance and the business model. Connect growth and cost via the customer experience. Act on mobility strategies and plans to become your industry's leader. Continue to remove internal distortions across processes, operations, systems and IT. Embrace amplification through new IT strategies, skills and metrics. 11

12. This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2010 Gartner, Inc. and/or its affiliates. All rights reserved. Terry Moore VP, Executive Partner Gartner Executive Services THANK YOU!!!