1. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 1 Fundamentals of Information Management, the Internet, and E-Commerce

2. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 2 Managing Information Information systems Internet technology –Boost organizational efficiencies –Beat the competition –Find new customers –Keep existing customers –Develop new products

3. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 3 Using Information Systems Data –Databases –Data warehousing –Data mining Information –Solve problems –Answer questions –Make decisions

4. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 4 Data versus Information Data –Raw statistics –Answer no question –Solve no problem Information –Specific data –Graphic form

5. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 5 Types of Information Systems Operations information Management support

6. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 6 Operations Information Systems Transaction processing (TPS) Process and production control Office automation (OAS)

7. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 7 Management Support Systems Management information systems (MIS) Decision support systems (DSS) Executive information systems (EIS)

8. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 8 Artificial Intelligence Expert systems Speech recognition systems

9. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 9 Information Management Hardware Software Networks

10. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 10 Computer Hardware Disk drive Keyboard Modem Printer Scanner Fax machine Pager Personal digital assistant

11. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 11 Computer Software Operating systems –MS-DOS –Unix –OS/2 –Macintosh Application software –Word processing –Spreadsheets –Database management –Desktop publishing

12. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 12 Types of Networks Local area network (LAN) Wide area network (WAN)

13. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 13 Transmission Media Modem Digital subscriber line (DSL) Fiber optic cable Wireless

14. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 14 How Businesses Use the Internet Generating new Revenue Cutting costs Enhancing communication

15. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 15 E-Commerce: Generating New Revenue Business-to-consumer –Separate physical store and web –Integrate physical store and web Business-to-business –Buyer exchanges –Supplier exchanges Consumer-to-consumer –Swap exchanges –Auction sites

16. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 16 Cutting Costs Searching for best prices Managing inventories Telecommuting Recruiting and training Reducing travel expenses Distributing information

17. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 17 Enhancing Communication Conduct meetings Collaborate with others Distribute internal data Announce business developments

18. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 18 Greatest Internet Benefits Revenues Time to market Innovation Products & services Globalization New markets Cost control Knowledge sharing Customer service Communication

19. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 19 Online Communication Choices E-mail Discussion mailing lists Newsgroups Instant messaging and chat Telnet Internet telephony File transfers Intranets and extranets

20. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 20 What is an Intranet? Policy manuals Employee benefits information Presentation materials Company records and information

21. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 21 What is an Extranet? External communication –Clients –Suppliers –Colleagues Electronic data interchange (EDI) –Critical business documents –Payment information –Products and services

22. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 22 Finding Information Select appropriate databases Use short phrases and single terms Use multiple search engines Avoid stopwords Replace concepts with key words Avoid words in the database’s name

23. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 23 Finding Information Use variations of search terms Use proximity operators Specify logical relationships Use wildcards Use Boolean operators Refine searches as needed

24. © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 24 Challenges to Business Privacy Productivity Technology costs Data security Cyberterrorism