1. The Human Side of Technology IPI Tampa - May 2007 Rod Weis, Director Peter Lange, Associate Director

3. Solving Problems With Technology E-Services Citation Payment Citation Appeals Parking Account Access Device Activation RV Reservations Bikes Online Wait List Occupancy Permit Sales Permit Distribution

4. Manage Tactically & Strategically We never have the time to think strategically Remember IT does not drive the strategic vision of the department The “CIO” should think strategically Think of long range impact of a technical decision

5. Organizational Philosophy Technology at the table Software guru - knows the technical side and the business side inside out Use the software Hardware becomes less important Business analyst – might be more appropriate Developers Power users

6. Our Philosophy Technology is best when it is invisible

10. What does the staff think

11. Screenshot of appeals

13. What does the staff think

18. Customer Communications

22. waitlist

24. What does the staff think

37. Moving Business to the Web

38. What does the staff think

39. Permit Distribution

40. Questions? Rod Weis rweis@tamu.edurweis@tamu.edu Peter Lange plange@tamu.eduplange@tamu.edu http://transport.tamu.edu 979-845-9700 Presentation available at http://transport.tamu.edu/IPI http://transport.tamu.edu/IPI