1. OSCON 2010 - July 21, 2010 Open Government - San Francisco Dave Geller Business Analyst - Emerging Technologies Department of Technology City and County of San Francisco

2. Agenda Origins Open Source Open Government Future Innovation

3. Origins 311 - CRM Public Launch March 29, 2007 Maturity Reached by May 2008 311 service requests taken for 17 departments Innovation in other areas began to be explored Consultant retirement

4. Open Source - Lab 6 servers 64 bit dual-quad processors, 32GB RAM, 250GB 2 Windows, 4 Linux Parallels Virtuozzo Density and price LAMP Stack RHEL 5.2 Apache 2.2.3 MySQL 5.0.45 PHP 5.2.6

5. MediaWiki

6. SugarCRM

7. Pligg

8. WordPress

9. Open Source - Apps

10. Lessons Learned Metrics Hand-offs

11. Open Government

12. DataSF

13. App Showcase

14. Open Source Software Policy

15. Open Government - Initiatives Twitter to 311 Open311

16. Lessons Learned Executive Sponsorship Metrics Hand-offs Contracts

17. Future Innovation SFAppStore Standing Cloud One click installs SugarCRM – GSA HR Flex use of SugarCRM CiviCRM – SFPD First install of CiviCRM EAS (fka MAD) Authoritative City addressing…stay tuned E-Government Enterprise zone Consulting with departments