1. ATUL PATANKAR [ ASUG INSTALLATION MEMBER MEMBER SINCE: 2000 LINDA WILSON [ ASUG INSTALLATION MEMBER MEMBER SINCE: 1999 JUERGEN LINDNER [ SAP POINT OF CONTACT MEMBER SINCE: 1998 [ ] How Wabash National uses Customer Service Notification to Manage SAP Configuration and Development [ April 7, 2011 David Dillman/Tim Kauffman

2. [ Real Experience. Real Advantage. 2 Discover how easy it is to use Customer Service Notifications to manage SAP Configuration and Development requests. We will show how the Service Notification process is used to manage end user requests, prioritize those requests, assign resources, automate transport requests, and easily comply with audit requests for Sarbanes-Oxley compliance. In This Session...

3. [ Real Experience. Real Advantage. 3 Introduction  Wabash National Corporation  Manufacturer of freight equipment (semi-trailer)  Established 1985  Went live with SAP spring 2006  R/3 Enterprise 4.7 Extension Set 1.1

4. [ Real Experience. Real Advantage. 4  Cost  Automation of transports  Standard SAP Architecture  Single source of information for requests  Same tools as Business for their processes Some of The Benefits

5. [ Real Experience. Real Advantage. 5  Business Roles  Business Process  Demonstration  Technical Process  Future Enhancements  Wrap-up What We’ll Cover …

6. [ Real Experience. Real Advantage. 6  End User  Communicates request for change  Performs user acceptance testing  Business Analyst  Gathers requirements  Manages change request through completion  Developer  Receives work assignments  Receives functional specs  Build Manager  Verifies business has approved all changes moving to production environment  Fulfills requests from internal and external audit teams  Management  Manages demand planning and workload assignments Business Roles

7. [ Real Experience. Real Advantage. 7

8. [ 8 Demonstration

9. [ Real Experience. Real Advantage. 9

10. [ 10  Estimating  Time Tracking  Automatic Release of Transports  Build Manager Mobile Application Future Enhancements

11. [ Real Experience. Real Advantage. 11

12. [ Real Experience. Real Advantage. 12 ]  Thank you. Tim.Kauffman@wabashnational.com David.Dillman@wabashnational.com