1. Sarah Mbatha & Marc Molloy Mumtaz Samad & Marc Molloy

2. Why we do it The journey so far Our offer: does it work? Lessons learned The future

4. 2005-11: 714 into jobs – using a small team Developed our knowledge base Developed a responsive service Incorporated models of best practice / Matrix Accreditation

5. 2012: Process mapped customer journey Externally bench marked service Developed value for money baseline Initiated employment control group study

6. 2012-13: Launch of 1,000 into jobs (2012-2015) Linked to Family Mosaic manifesto – Health, Wealth and Wellbeing Employment target linked to staff annual bonus Created staff support ‘pledge’ events

7. 2013-14: Celebrate ‘success stories’ internally Renew staff ‘pledges’ and update teams on outcomes Additional £1 million for employment support initiatives

9. Service Ethos: Jobs for people, not people for jobs Customer led relationship Non competitive team culture

10. Personalised support Pre & Post employment training Employer engagement (not a brokerage) Support transition to employment

11. Innovative Courses: Get that Job Get that promotion Start your own business Employment Boot Camp

12. Employment Boot Camp: What is it? How does it work? Outcomes

13. Making a Difference: “I’d given up on myself and Boot Camp saved me. I’m working again, can pay my way and hold my head up high” Daniel 42

14. Making a Difference: “I’d given up on myself and Boot Camp saved me. I’m working again, can pay my way and hold my head up high” Daniel 42

15. Courses: EBC: 31% into work Youth EBC: 45% into work GTJ: 40% into work Care & Support staff training

16. People in work: 637 into Work (April 2012-Present) 118 Apprentices 85 Care & Support Customers

17. Outputs: 301 into work (2012-13) 148 into work (2013-14; Q1-2) 91 apprentices 80% retention rate (3months)

18. 1 1

19. 2 2

20. Reduction in arrears 3 3

21. Support career progression Support affordable childcare Focus on over 50s Business start-up courses Fixed term tenancy offer

22. ?