1. Internationalization and the Workplace Jody Richards, CPIM November 14, 2005

2. Personal History Lived in Ohio, Illinois, Florida, California, Virginia Lived in Ohio, Illinois, Florida, California, Virginia Lived in France, Spain, Japan Lived in France, Spain, Japan Traveled extensively in Europe and Asia Traveled extensively in Europe and Asia

3. Times are changing due to technology’s influence Workplace 50 years ago Workplace 50 years ago Workplace 10 years ago Workplace 10 years ago Workplace today Workplace today

4. Culture in the Workplace Dealing with: Coworkers Coworkers Regional customers and suppliers Regional customers and suppliers Other regions of the US Other regions of the US International customers and suppliers International customers and suppliers

5. Personal experience: Japan Attitudes toward time Attitudes toward time Expectations toward promises Expectations toward promises Cultural attitudes Cultural attitudes

6. Personal experience: Europe Attitudes toward time Attitudes toward time Expectations toward promises Expectations toward promises Cultural attitudes Cultural attitudes

7. How do you deal with foreign customers and suppliers?

8. Issues Language Language General Culture General Culture Business Culture Business Culture Business trips Business trips Receiving visitors from abroad Receiving visitors from abroad

9. Questions?

10. Thank You! ¡Gracias! Merci!Grazie!Obrigada!Danke! Takk De! Dank u! 謝謝！ありがとうございます！