1. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Commission on Teacher Credentialing CTC Online Manual October 20, 2012 Presenters Teri Bixler Brenda Cunningham

2. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Topics  CTC Online System  Users  Searches  Roles and Responsibilities  Online Services and Troubleshooting  Training Materials and Resources  Demonstrations 2

3. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California CTC Online System   Single point of entry to submit and view credential information in real time.   This new web-based application launched on May 29, 2012. 3

4. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Users   Public   Appointing Authorities   Authorized Designees   Authorized Submitters   Educators   Commission staff 4

5. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Access to CTC Online 5

6. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Searches 6

7. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Searches 7

8. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Searches – Secured 8

9. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Searches – Secured Confirms only that a response has been received from DOJ and FBI. It does not authorize the educator to be in a classroom. 9

10. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Searches – Secured 10

11. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Searches – Secured Sort the Status Date column. 11

12. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Searches – Document Number NEW! 12

13. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Searches – Document 13

14. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Roles and Responsibilities Appointing Authority Authorized Designee Authorized Submitter Educator 14

15. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Online Services for Agencies For all Designees & Submitters. 15

16. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Pop-up Blocker Notifications Firefox popup blocker message 16

17. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Pop-up Blocker Notifications Google Chrome popup blocker message 17

18. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Pop-up Blocker Notifications Internet Explorer popup blocker message 18

19. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Authentication – Troubleshooting This starts the authentication process. 19

20. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Authentication – Troubleshooting This neutral message means only that the authentication process is complete. 20

21. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Authentication – Troubleshooting Select the Next button to determine if authentication was successful. 21

22. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Authentication – Troubleshooting Authentication was not successful. 22

23. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Online Services for Agencies 23

24. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California New Agency User 24

25. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Troubleshooting Do not select Cancel. Select the Home link to securely exit. 25

26. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Troubleshooting The Cancel button was selected. Select the Home link to securely exit. 26

27. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California All Submitters 27

28. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California All Submitters Select document(s) or enter an educator’s SSN and DOB. 28

29. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California All Submitters All documents and their current status will display on this list. 29

30. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California All Submitters Educators can create a profile at any time. If the SSN and/or DOB was incorrectly entered, enter the correct SSN and/or DOB. 30

31. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California All Submitters – Educator Information Do not edit the educator’s name if the name displayed and SSN/DOB entered do not match your records. Email CTCOnline@ctc.ca.gov 31

32. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California All Submitters – Educator Detail You will see the links for which you are authorized. 32

33. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Approved Institutions – Options 33

34. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Approved Institutions – Create Document 34

35. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Approved Institutions – Create Document 35

36. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Approved Institutions – Add an Auth 36

37. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Approved Institutions – Upgrade Do not select documents with credential terms of Waiver, Internship or Certificate of Eligibility. 37

38. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Approved Institutions – Upgrade Delete pre-populated data. Cancel if wrong Credential Term was selected. 38

39. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Authorized Agencies – Options EM 30-Day Substitute Teaching Permit 39

40. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Authorized Agencies – Create Document 40

41. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Authorized Agencies – Create Document 41

42. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California All Submitters – Edit Document 42

43. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California All Submitters – Edit Document Do not select Cancel or Back button. Select the Application tab to exit. 43

44. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California All Submitters – Attachments The cursor defaults to the URL field. Click in the File Name box. 44

45. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California All Submitters Declaration All Submitters – Declaration Cancel will delete and purge the application. 45

46. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California All Submitters – Blank Pop ups The fields are case sensitive. The submitter may not be linked. 46

47. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Online Services for Educators 47

48. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Online Services for Educators 48

49. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Online Services for Educators This login page is for the Educator. 49

50. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Online Services for Educators Educators can edit their information at any time. 50

51. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Online Services for Educators 51

52. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Online Services for Educators 52

53. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California How to Assist the Educator   Submitting supporting materials   Authorized Submitter CTC Online system Attach electronic files Fax to 916 445-7255 with your coversheet Paper application Attach verified true copies 53

54. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California How to Assist the Educator   Submitting supporting materials   Educator uses Web application process Attach the web application coversheet along with your coversheet when mailing or faxing verified true copies 54

55. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California How to Assist the Educator   Renewals/Re-issuances not displaying   Educator uses the Web Application process instead of mailing application Avoid processing delays: Mail in the web application coversheet or Send an email to credentials@ctc.ca.gov credentials@ctc.ca.gov 55

56. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California How to Assist the Educator   Recommends   Educator uses the Web Application process Unable to transfer application and fees between recommendation and web application The Educator must complete the recommended application and payment process 56

57. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Training Materials & Resources   Credential Information Guide   Email us:   CTCOnline system - CTCOnline@ctc.ca.gov   Credentialing questions – Credentials@ctc.ca.gov Credentials@ctc.ca.gov 57

58. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Submitting Applications for Prelingually Deaf Applicants   All applications must be submitted by paper including:   Recommendations even if the applicant only needs exemption from RICA   Renewals   Contact information:   credentials@ctc.ca.gov ATTN: Prelingually Deaf 58

59. Commission on Teacher Credentialing Inspire, Educate, and Protect the Students of California Thank you for coming. 59