1. Leaders in Asset Management How to Increase Your Personal and Organizational Effectiveness and Become an Elite Property Manager July 2011 Jim Dieter, CPPM CF Sunflower Systems Director of Strategic Programs, NPMA Executive Vice President 1

2. Leaders in Asset Management How to Increase Your Personal and Organizational Effectiveness and Become an Elite Property Manager Asset Manager 2 We’ve debated it for years – now the answer is in – and the word is… “Asset”

3. Leaders in Asset Management Results  In the end, it's all about results  Reasons, rationalizations and excuses are pointless if expected results aren't achieved  Success is the goal and it's a moving target

4. Leaders in Asset Management Results  Many factors are seemingly out of the Asset Manager's control, or are they?  Sharing successful strategies is one of the strengths of our association (NPMA) and profession  The lessons you have learned and are willing to share will supplement this investigation of what it takes to be great as an Asset Manager

5. Leaders in Asset Management Learning Outcomes 1.Improve your asset management system 2.Improve your personal effectiveness 3.Gain a measure of control of yourself and your environment, and your expectations and results 5

6. Leaders in Asset Management Topics  Memory Aids  Understanding the importance of support and community  Embracing change  Knowing how much you know  Are we there yet? 6

7. Leaders in Asset Management Topics  Memory Aids  Understanding the importance of support and community  Embracing change  Knowing how much you know  Are we there yet? 7

8. Leaders in Asset Management Are we there yet?  What makes someone an Elite Asset Manager?  Is it not failing?  Is it not being noticed?  Is it passing audits?  Is it having success recognized?

9. Leaders in Asset Management Are we there yet?  Who decides if you are one?  Your boss?  Your peers?  You?

10. Leaders in Asset Management Are you Tactical or Strategic?  If you are doing, counting, finding, fixing, reporting, auditing, etc. You are acting tactically  If you are thinking, planning, organizing, improving, presenting, etc. You are acting strategically

11. Leaders in Asset Management Executive Capabilities: Jim Collins in “Good to Great”  Level 1 – Highly Capable Individual Productive contributions  Talent  Knowledge  Skills  Work Habits

12. Leaders in Asset Management Executive Capabilities: Jim Collins in “Good to Great”  Level 2 – Contributing Team Member Contributes to group objectives Works well with others in a group setting

13. Leaders in Asset Management Executive Capabilities: Jim Collins in “Good to Great”  Level 3 – Competent Manager Organizes people and resources Effective and efficient pursuit of objectives

14. Leaders in Asset Management Executive Capabilities: Jim Collins in “Good to Great”  Level 4 – Effective Leader A catalyst Commitment Vision Brings out the best in others

15. Leaders in Asset Management Executive Capabilities: Jim Collins in “Good to Great”  Level 5 – Executive Builds enduring greatness, Through…  Personal Humility  Professional Will

16. Leaders in Asset Management Topics  Memory Aids  Understanding the importance of support and community  Embracing change  Knowing how much you know  Are we there yet? 16

17. Leaders in Asset Management Knowing how much you know  From: psychologist Anders Ericsson and Author Malcolm Gladwell: 17 Become an expert by devoting 10,000 hours to a pursuit That’s 5 years of a full time job

18. Leaders in Asset Management Knowing how much you know  Have you put in 10,000 hours as an Asset Manager?  Are you an expert?  Do others consider you an expert? 18

19. Leaders in Asset Management Topics  Memory Aids  Understanding the importance of support and community  Embracing change  Knowing how much you know  Are we there yet? 19

20. Leaders in Asset Management Embracing change  Why change?  Why not just keep things the way they are?  Does anyone think that “no change” is a option? 20

21. Leaders in Asset Management Embracing change 21 http://www.ideachampions.com/weblogs/archives/2011/04/1_it_is_not_the.shtml

22. Leaders in Asset Management Embracing change  What motivates us to change?  What motivates us to be a change agent? 22 "The world as we have created it is a process of our thinking. It cannot be changed without changing our thinking." - Albert Einstein

23. Leaders in Asset Management Drive  Daniel Pink, in his best seller “Drive” says the secret to high performance and satisfaction is three simple elements 23

24. Leaders in Asset Management  A utonomy Having some control over how you do your job 24

25. Leaders in Asset Management A utonomy Steffan Ananton http://blog.steffanantonas.com/

26. Leaders in Asset Management  M astery Being an expert at what you do 26

27. Leaders in Asset Management Knowing how much you know  Have you put in 10,000 hours as an Asset Manager?  Are you an expert?  Do others consider you an expert? 27

28. Leaders in Asset Management  P urpose Having a reason 28

29. Leaders in Asset Management http://heartlandchurchblog.files.wordpress.com/2010/05/purpose.jpg

30. Leaders in Asset Management  A utonomy  M astery  P urpose A better way to the same goal - Results 30

31. Leaders in Asset Management Results-Based Management  “Results-based management is nothing new or complex. In fact, it’s so simple even cavemen understood it. You find food, you eat. You don’t, you starve.” Results-Based Management, The Key to Unlocking Talent, Increasing Productivity Kate Lister & Tom Harnish

32. Leaders in Asset Management Topics  Memory Aids  Understanding the importance of support and community  Embracing change  Knowing how much you know  Are we there yet? 32

33. Leaders in Asset Management Understanding the importance of support and community  Why you are here?  What are your expectations?  Will you travel home with one idea that will make a difference for You Your organization 33

34. Leaders in Asset Management Understanding the importance of support and community  Personally, I can not imagine my career without the NPMA  Clearly, the opportunity for continuous learning is here 34

35. Leaders in Asset Management Asking for and receiving help  Requires connections  Requires trust  Requires confidence  Requires knowing what you know – and what you don’t know  Requires knowing your skills 35

36. Leaders in Asset Management Asking for and receiving help  What are your tools as an Asset Manager?  Database Management?  Procedures?  Regulations expertise?  Writing?  Presentations?  Managing people? 36

37. Leaders in Asset Management Asking for and receiving help  Where can you acquire skills and enhance the tools you need?  _____________________ 37

38. Leaders in Asset Management How are You Measuring Up as Listeners? http://courseware.finntrack.eu/

39. Leaders in Asset Management Listening http://www.infoplease.com/homework/listeningskills1.html  Listening is an active process with three basic steps: Hearing. “If you can’t repeat it, you haven’t heard it” Understanding. Thinking about it. Judging. “Does it make sense?”

40. Leaders in Asset Management Leveraging resources  Starts with recognizing and understanding the resources that are available to you  What are the constraints?  How can you best utilize those resources?  When is the right time? 40

41. Leaders in Asset Management Helping others  Mentoring and learning  Teacher and student  Presenter and workshop audience  Will you be standing here next year? 41

42. Leaders in Asset Management Topics  Memory Aids  Understanding the importance of support and community  Embracing change  Knowing how much you know  Are we there yet? 42

43. Leaders in Asset Management Memory Aids  It’s about RESULTS  Think and act STRATEGICALLY  GOOD to GREAT  Be an EXPERT  CHANGE  MOTOVATION  DRIVE  AMP (Autonomy, Mastery, Purpose)  You and YOUR CAREER

44. Leaders in Asset Management Thank you! Jim Dieter Sunflower Systems jdieter@sunflowersystems.com 703-629-9014 44