2. State of Michigan Service Unit (SOMSU)

3. SOMSU Goal The State of Michigan Service Unit’s goal: To utilize every employee’s knowledge and expertise to achieve continuous improvement and to provide the best possible service to our customers.

4. SOMSU Objective The objective of the State of Michigan Service Unit (SOMSU) is to provide high quality service in a cost-effective manner to the accounts that they service. The SOMSU strives to foster an environment of teamwork through the mutual commitment of its personnel. The SOMSU is committed to continuously exceed customers’ expectations and employee satisfaction. The SOMSU strives to be innovative, creative and to work smarter.

5. State of Michigan Service Unit (SOMSU) The State of Michigan Service Unit (SOMSU) provides dedicated services to four (4) of Blue Cross Blue Shield of Michigan’s customers: State of Michigan (SOM) House of Representatives (HOR) Michigan Education Special Service Association (MESSA) Michigan Public School Employee Retirement System (MPSERS)

6. State of Michigan Service Unit Departments Telephone, Units I and II Professional Claims Unit Written Inquiry Distribution and Control Membership SOMSU Departments provide dedicated third-party administrative claims processing to the State of Michigan account. The SOM is a self- funded group health care program with performance guarantee standards and financial penalties.

7. Michigan House of Representative (HOR) BCBSM is the administrator for the self-funded plan of the House of Representatives (HOR). SOMSU prepares and processes HOR Group #61721 professional claims.

8. MESSA is an underwritten account. SOMSU Membership Unit handles all membership activities for this account Michigan Education Special Service Association (MESSA)

9. Michigan Public School Employee Retirement System (MPSERS) The SOMSU handles all membership activities for this MPSERS’ account.

10. State of Michigan Administrative Staff

11. Thank you from the State of Michigan Service Unit