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Presenters: Paul Signorelli, & Rick Kerner ASTD National Advisors for Chapters December 5, 2012 1 pm ET/10 am PT Volunteer Retention 101: Thanking and Rewarding Our Supporters
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Examining the Foundations
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Recognition: Integral to All We Do
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Involvement Breeds Engagement
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Levels of Engagement
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Motivation: Association
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Case Study #1: Reinvesting in Your Treasures
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Exercise 1: How Have You Re- invested?
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Low-Cost, High-Value Efforts
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Recognition When? When performance MEETS expectations.
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Rewards When? When performance EXCEEDS expectations.
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Rewards When? When performance EXCEEDS expectations.
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Rewards When? When performance EXCEEDS expectations.
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Rewards
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Case Study #2: High Value
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Exercise 2: What Thanks & Rewards Do You Offer?
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Inspiration: Leading by Example
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Colleagues Thanking Colleagues
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Case Study #3: Colleagues Honoring Colleagues
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Exercise #3: Next Steps to Sustaining Your Program
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Summary
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Additional Resources http://www.vrarecycles.org/Portals/ 0/VA%20Recycling%20Assoc%20 Workshop%20Handouts.pdf http://www.morevolunteers.co m/CountOnMeeBook.pdf http://www.amazon.com/Recr uiting-Retaining-Motivating- Volunteers- ebook/dp/B003DA45NM
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Questions & Comments
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Credits & Acknowledgments (Images taken from flickr.com unless otherwise noted): Ticker Tape Parade: From TedKerwin’s photostream at http://www.flickr.com/photos/tedkerwin/2245536006/sizes/m/in/photostream/ Building Inspector: From Louiseville SACE’s photostream at http://www.flickr.com/photos/louisvilleusace/5243474161/sizes/m/in/photostream/ Awards: From Scottfidd’s photostream at http://www.flickr.com/photos/scottfidd/2915838606/sizes/m/in/photostream/ Mountain Climbers: From David Domingo’s photostream at http://www.flickr.com/photos/_sml/151835570/sizes/m/in/photostream/ Mountain Climber: From David Domingo’s photostream at http://www.flickr.com/photos/_sml/151835733/sizes/m/in/photostream/ Dolphins: FroFm Lowjumpingfrog’s photostream at http://www.flickr.com/photos/jenorton/5643121091/sizes/m/in/photostream/ Dogs: From Anita & Greg’s photostream at http://www.flickr.com/photos/anita__greg/3450196460/sizes/m/in/photostream/ Langur Monkey: From Salim Virji’s photostream at http://www.flickr.com/photos/salim/19426196/sizes/o/in/photostream/ Michael Merritt at ASTD Chapter Leader Day 2012: From ASTD Chapter Leaders Facebook page at https://www.facebook.com/photo.php?fbid=10150785299831362&set=pb.361298961361.- 2207520000.1354298106&type=3&theater Dollars: From 401(K)12’s photostream at http://www.flickr.com/photos/68751915@N05/6355318323/sizes/m/in/photostream/ Dancing in the Street: From AKQP2’s photostream http://www.flickr.com/photos/merg/9642009/sizes/m/in/photostream/ ASTD Chapter Leader Day 2012: From ASTD Chapter Leaders Facebook Page at http://www.facebook.com/chapterleaders/photos_stream Awards: From Scottfidd’s photostream at http://www.flickr.com/photos/scottfidd/2915838606/sizes/m/in/photostream/ Eating Cake: From Timefortea3’s photostream at http://www.flickr.com/photos/timefortea3/5414385629/sizes/m/in/photostream/ Leading the Way: From Fank209’s photostream at http://www.flickr.com/photos/86919628@N00/2961722873/sizes/m/in/photostream/ Asian Development Bank Awards: From Asian Development Bank’s photostream at http://www.flickr.com/photos/asiandevelopmentbank/6469538665/sizes/m/in/photostream/ Gourmet Food: From Pochacco20’s photostream at http://www.flickr.com/photos/pochacco20/2116254906/sizes/m/in/photostream/ On the Path: From Gerald Davison’s photostream at http://www.flickr.com/photos/gerald- davison/20037015/sizes/m/in/photostream/ Question Marks: From Valerie Everett’s photostream at http://www.flickr.com/photos/valeriebb/3006348550/sizes/m/in/photostream/ http://www.flickr.com/photos/tedkerwin/2245536006/sizes/m/in/photostream/ http://www.flickr.com/photos/louisvilleusace/5243474161/sizes/m/in/photostream/http://www.flickr.com/photos/scottfidd/2915838606/sizes/m/in/photostream/ http://www.flickr.com/photos/_sml/151835570/sizes/m/in/photostream/http://www.flickr.com/photos/_sml/151835733/sizes/m/in/photostream/ http://www.flickr.com/photos/jenorton/5643121091/sizes/m/in/photostream/ http://www.flickr.com/photos/anita__greg/3450196460/sizes/m/in/photostream/ http://www.flickr.com/photos/salim/19426196/sizes/o/in/photostream/ https://www.facebook.com/photo.php?fbid=10150785299831362&set=pb.361298961361.- 2207520000.1354298106&type=3&theaterhttp://www.flickr.com/photos/68751915@N05/6355318323/sizes/m/in/photostream/http://www.flickr.com/photos/merg/9642009/sizes/m/in/photostream/ http://www.facebook.com/chapterleaders/photos_stream http://www.flickr.com/photos/scottfidd/2915838606/sizes/m/in/photostream/http://www.flickr.com/photos/timefortea3/5414385629/sizes/m/in/photostream/ http://www.flickr.com/photos/86919628@N00/2961722873/sizes/m/in/photostream/ http://www.flickr.com/photos/asiandevelopmentbank/6469538665/sizes/m/in/photostream/ http://www.flickr.com/photos/pochacco20/2116254906/sizes/m/in/photostream/http://www.flickr.com/photos/gerald- davison/20037015/sizes/m/in/photostream/ http://www.flickr.com/photos/valeriebb/3006348550/sizes/m/in/photostream/
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