1. Metropolia IT Services 2015

2. Principle of Operations IT Services Unit:  Supports teaching at Metropolia University  Is responsible for the support and development of ICT applications and hardware deployed in the University  Participates in advancing common processes together with the process owner by developing, purchasing and realizing ICT systems to support the processes 2

3. Organization 3 Director, It Tuomo Rintamäki Helpdesk Mikko Mäkelä Systems Maintenance Jani Kaljunen Data Management and System Development Tuomas Orama IT Services Management Group

4. Key figures of activities  Customers (students and personnel) circa 16 000  IT personnel circa 50  Strategic supported data management systems 20  Supported applications about 350  Workstations 5 500  Servers: Physical 100, virtual 150  Trunk network length and speed: leased fibre with 20 connections 105 km, mainly 1-10 Gbit/s  Budget estimates (2012)  Operating costs 4,76 million € (= ~300 €/user, 4,1 % of total Metropolia expenditures)  Investment costs n. 1,5 million € 4

5. Practical Info

6. Your user ID enables:  Workstation and network login  Tube portal usage in and outside of school  Email using browser or phone  Schedule sync to phone  Backing up contacts and calendar from phone  Using electronic materials of library services remotely  Shell user ID for Linux platforms 6

7. Using workstations Restricted permissions  Save all your important files to your homedrive (Z drive) also in theme classrooms  Temporary user profiles. You cannot save own Desktop configurations or other changes.  C:\temp temporary space for public use  Classroom configurations: http://itservices.metropolia.fi http://itservices.metropolia.fi 7

8. Network drives 8 LabelPurposePermissions Z:Your own home Personal User RW (tuubi, winscp, shell, mac, pc) S:NetTrash (scratch)Everyone RW T:StudiesStaff RW Students R W:Net appsEveryone R P:Project documentsProject members RW (R=read, RW=write/edit permission)

9. Forbidden  NEVER give you user ID or password to anyone  Do not connect your own devices to the shool network cable  Do not install your own applications on school computers  Do not use school network improperly  Do not touch a computer with a MAINTENCE note on it  Do not take food or drink to classrooms Information security  http://itservices.metropolia.fi http://itservices.metropolia.fi 9

10. Allowed  Use workstations freely in classrooms when class is not being held  Use freely the wireless network  Ask help from teachers and tutors  Visit nearest helpdesk during open hours  Find answers independently (manuals, the F1 key, http://itservices.metropolia.fi)http://itservices.metropolia.fi 10

11. Having problems?  Reboot the device  Check Tube for bulletins  Read: http://itservices.metropolia.fihttp://itservices.metropolia.fi  If nothing helps, report the problem at http://hd.metropolia.fi http://hd.metropolia.fi or, if you cannot log in to the site, send e-mail: helpdesk@metropolia.fihelpdesk@metropolia.fi  Helpdesk phone service: 09 7424 6969 11

12. Printing and copying Printing points:  Free of charge B/W printing – use your own printing paper Multifunction printers:  Color and B/W printing, single sided and double sided printing and copying  Instructions and fees: http://itservices.metropolia.fi/ http://itservices.metropolia.fi/ 12

13. Practical and important addresses  ICT-department support page and and Student IT Tips http://itservices.metropolia.fi  Mobile site (cafeteria menus, schedules, time tables) http://ihana.metropolia.fi  Helpdesk service request http://hd.metropolia.fi  Student’s Desktop https://pakki.metropolia.fi https://pakki.metropolia.fi  Password renewal and personal data https://amme.metropolia.fi  Renew forgotten password http://password.metropolia.fi/  Printing in wireless network http://print.metropolia.fi 13

14. Service desks on campuses 14

15. Kalvosarjan tekijän nimi15 Course feedback  By giving feedback you have effect on the quality of studies  Feedback is anonymous  Give feedback at pakki.metropolia.fi  Feedback time begins one week before the end of the course and continues for five weeks  The instructor can comment on the feedback

16. A note on health services

17. Esittäjän/esityksen nimi17 Health care web site Esitietolomake http://asiointi.hel.fi/terveys Tuubi https://tuubi.metropolia.fi/portal/fi/group/tuubi/opiskelijoille/terveydenhuolto

18. Back to IT

19. 1.IT Services site – Instructions to help you get going: https://itservices.metropolia.fi https://itservices.metropolia.fi 2.Service requests at hd.metropolia.fi – Here you get help if you get stuckhd.metropolia.fi 3.Wireless network – Students’ recommended choice is eduroam; remember to enter your user ID in this form: username@metropolia.fiusername@metropolia.fi 4.Password – If you forget your Metropolia password, get a new one using your net banking credentials: https://wiki.metropolia.fi/pages/viewpage.action?pageId=14693500 https://wiki.metropolia.fi/pages/viewpage.action?pageId=14693500 5.Printing, scanning, and copying on multifunction devices – Add value to your printing account in net bank or in the library. 6.Students free in cloud – Office 365 and Google Apps for Education: https://tietohallinto.metropolia.fi/display/itservices/Cloud+services https://tietohallinto.metropolia.fi/display/itservices/Cloud+services 7.Download Office and other applications on your home computer: https://tietohallinto.metropolia.fi/display/itservices/Home+Use+Software https://tietohallinto.metropolia.fi/display/itservices/Home+Use+Software 8.Tuubi and Pakki – Get instructions from teachers and tutors 9.Studying is not location-bound – Use all campuses freely 10.Don’t do stupid stuff in the web – Keep you user ID and your password to yourself! Kalvosarjan tekijän nimi19 IT Services top 10 tips to students - 2015

20. http://hd.metropolia.fi http://itservices.metropolia.fi 20 There are no stupid questions!