1. T-6.2.2.Q Rev. 2 4/20/09 ISO Employee Training Quiz

2. Quiz Question #1 Dlubak Corporation: Form T-6.2.2: Rev. 2: 4/20/09 1) How many major section are there in ISO? a.) 3 b.) 5 c.) 7 d.) 9

3. Quiz Question #2 Dlubak Corporation: Form T-6.2.2: Rev. 2: 4/20/09 2) What is the sub-section that Document Control is specified in the ISO standard? a.) Section 4 b.) Section 5 c.) Section 6 d.) Section 7 e.) Section 8

4. Quiz Question #3 Dlubak Corporation: Form T-6.2.2: Rev. 2: 4/20/09 3) In document control, it is not required to control work instructions since most of the operators have enough experience to know what needs to be done anyway. a.) True b.) False

5. Quiz Question #4 Dlubak Corporation: Form T-6.2.2: Rev. 2: 4/20/09 4) During an audit by the US Government, some of the night crew members did not know Dlubak’s quality policy. What section did the night crew employees violate within ISO? a.) Section 4 b.) Section 5 c.) Section 6 d.) Section 7 e.) Section 8

6. Quiz Question #5 Dlubak Corporation: Form T-6.2.2: Rev. 2: 4/20/09 5) During an audit by the US Government, some of the night crew members did not know Dlubak’s quality policy. Now, what will the US Government do? a.) Nothing. Dlubak Corporation will suffer no consequences from it. b.) The US Government will request that the employee be terminated. c.) Dlubak Corporation may lose the status of ISO compliance.

7. Quiz Question #6 Dlubak Corporation: Form T-6.2.2: Rev. 2: 4/20/09 6) During an audit by an ISO consultant, an administrative assistant at the front desk who does not perform any duties making a product is found to not know what ISO stands for at Dlubak Corporation. Is this a violation of the ISO standard? a.) Yes. All personnel need to know what ISO is, according to the ISO standards. b.) No. Administrative assistants only do secretarial stuff, and since they do not make product, they do not have to know ISO.

8. Quiz Question #7 Dlubak Corporation: Form T-6.2.2: Rev. 2: 4/20/09 7)Whose responsibility is it to make sure that all the requirements of product creation is determined before making the product? a.) The customer since he is the one ordering the product – it should be his responsibility. b.) Dlubak Corporation, since Dlubak Corp. has to bear the brunt of any liability lawsuit claims arising out of a defective product. c.) Dlubak Corporation, since ISO requires us to under Section 7.0.

9. Quiz Question #8 Dlubak Corporation: Form T-6.2.2: Rev. 2: 4/20/09 8) Dlubak’s purchasing manager buys a product solely based on price. Is this a violation of the ISO 9001:2000 standard? a.) No. Price is the single most important factor in being a profitable company. Therefore, the Purchasing Manager did his job correctly. b.) Yes. ISO requires us to make a comprehensive decision on all requirements for purchasing a product. Price happens to be only one factor. There are other factors that needs to be considered.

10. Quiz Question #9 Dlubak Corporation: Form T-6.2.2: Rev. 2: 4/20/09 9) What ISO section talks about Dlubak Corporation requiring control of our documents? a.) Section 4 b.) Section 5 c.) Section 6 d.) Section 7 e.) Section 8

11. Quiz Question #9 Dlubak Corporation: Form T-6.2.2: Rev. 2: 4/20/09 9) Dlubak Corporation purchases five special electronic meters to be used to measure conductivity in glass. The US Government ISO auditor finds that these meters were not verified nor inspected prior to use. Is this a violation? a.) Yes. All equipments used during product creation or realization must be verified prior and during use according to ISO section 7.0. b.) No. Since the meters were bought from someone else, Dlubak is not required to verify the meters.

12. Quiz Question #10 Dlubak Corporation: Form T-6.2.2: Rev. 2: 4/20/09 10) An auditor finds that a number of violations seemed to recur frequently on a regular basis. Looking into the violation, she finds that the corrective actions have been written, discussed with the repsonsible managers, and closed out in good time. Is this a nonconformance? a.) No. Under ISO section 8.5.2(c) the corrective actions have already been performed and closed out. b.) Yes. ISO section 8.5.2(c) requires review of all corrective actions, and recurrences must be corrected as well as the individual violations.

13. THANK YOU! This completes your ISO awareness training. Good luck! Dlubak Corporation: Form T-6.2.2: Rev. 2: 4/20/09