Download presentation
Presentation is loading. Please wait.
Published byBlanche Marshall Modified over 9 years ago
1
Good ideas… Great projects Confidential Mar, 2011 Proposal to operate as a telemarketers in response to your advertisements in Craigslist.
2
2 Content 1.Soluresa Business Profile. 2.Technology Highlights. 3.Organizational Chart. 4.Assumptions
3
3 SOLURESA.srl Business Profile Soluresa srl (RNC-130547892) contact center opened operations in 2008 on Santo Domingo, Dominican Republic. As a partner for a financial consulting company based in US our primarily activity is being to make cold calls (direct sales) to US market offering financial advisory in mortgage field and income tax preparation. Contract with current company has a due date of April 2011. Site Capabilities: 3 shift operation, flexible rotation. 31 Operators capabilities. Bilingual agents available Eng-Spa (other languages per requirement). Continuous training. VOIP and hard wired phone systems. Business continuity plan is site. Six Sigma tools for statistical controls/process improvements.
4
4 Technology Highlights Inbound/Outbound System including: 1-200 DR toll free dedicated line*. 1-800 US toll free dedicated line. 1-800 US fax line. 3 to 15 direct DR lines (as required). Call recording at all incoming or outgoing calls. Central Station Features: Incoming call forwarded to another station if busy. Incoming call forwarded to another station at 3rd. ring (programmable). Call on hold, music on hold. Call pick up from another station. Call transference capabilities. Conferencing capabilities. FIFO/LIFO programmable (First in-First Out/ Last in-First Out) Messaging capabilities. * See assumptions for inbound rates details
5
5 Organization Chart Scenario with 7 operators
6
6 Assumptions Incoming calls to 1200 line is NOT included. As a variable fee it will be charged separately @ ~ 8 cts/incoming call. Soluresa to provide full coverage in all other operational expenses mentioned in the proposal. Implementation time is based on the estimated approval date on timeline.
Similar presentations
© 2025 SlidePlayer.com. Inc.
All rights reserved.