1. 1 Hall Manager Pre-Orientation Meeting McNeill Room Wednesday, April 13, 2011 OFFICE OF HOUSING 305 Main Building | Notre Dame, Indiana 46556 Phone: 574.631.5878 | Email: ORLH@nd.edu

2. 2 Agenda  Introductions  Summer Hospitality  Working with different stakeholders  Hall Manager…as teacher, supervisor, & motivator  Preparing for your role  Important Up-coming Dates

3. Hospitality Our Simple Goal: The moment any Student or Guest walks into our residence halls, they must feel the presence of Saint André 3

4. Summer Housing Stakeholders  External Who? What are their issues and concerns? What are our solutions?  Internal Who? What are their issues and concerns? What are our solutions? 4

5. 5 Information about your position  Position description  Full-time position  Your staff Assistant Managers (1 or 2) Clerks (2 to 4)  Dates building will be used  Time away

6. 6 Expectations  Communication; attend meetings, e-mail, checking-in with Chris & your Intern Supervisor  Consult with colleagues  Maintain active, positive and professional relationships with program directors, building services staff and others  Be available/be accessible  Complete administrative tasks in a timely and efficient manner  Provide feedback and supervision to Assistant Hall Managers, Resident Assistants, and Desk Clerks

7. 7 Hall Manager…as teacher  Setting expectations and goals  Building tours, meet and greets with program counselors, building services staff, etc.  Develop job checklists  Develop protocols for tracking desk clerk hours/doing rounds/use of master key  Follow-up with staff after training sessions, informational emails, etc.

8. 8 Hall Manager…as supervisor  Weekly staff meetings with your staff  Delegate assignments  Keep staff informed and provide resources to do the job  Monitor to make sure the job is done correctly  Provide constructive feedback and thanks  Provide a “work” or “team” office space

9. 9 Hall Manager…as motivator How can you motivate and recognize staff members?  Encourage team work  Keep staff members informed  Empower staff to make suggestions and take ownership in tasks  Recognize and reward

10. 10 Preparing for your position  Develop written expectations for your staff  Prepare to meet your staff at staff training (May 31 and June 1)…or sooner!  Coordinate Senior Week moving for your staff members  Attend weekly Hall Manager meetings in the Housing Office  Plan some staff team building activities Mandatory Fun Time!

11. Important Dates 11