1. AIA Iowa #A203 Communicating: Clearing the Path for Emerging Professionals #1 Erica Fischer and AIA Iowa Emerging Professionals 9/25/2014

2. Credit(s) earned on completion of this course will be reported to AIA CES for AIA members. Certificates of Completion for both AIA members and non-AIA members are available upon request. This course is registered with AIA CES for continuing professional education. As such, it does not include content that may be deemed or construed to be an approval or endorsement by the AIA of any material of construction or any method or manner of handling, using, distributing, or dealing in any material or product. _______________________________________ ____ Questions related to specific materials, methods, and services will be addressed at the conclusion of this presentation.

3. After practicing clarity in communication, this course will help Emerging Professionals with whom to communicate and about which ideas. It will cover client communications, public relations, and intra-firm communications. Emerging Professionals should leave this course knowing how to communicate their value to the design community. Communicating: Clearing the Path for Emerging Professionals

4. Learning Objectives At the end of the this course, participants will be able to: 1.Practice clear communication methods 2.Practice public relations 3.Practice client relations 4.Continue individual professional development

5. Emerging Professionals STUDENTSINTERNS10 YEARS LICENSED LESS THAN COMMUNICATING: Clearing the Path for

6. VALUE OF ARCHITECTURE VALUE OF YOU AS AN EP THE PUBLIC YOUR FIRM COMMUNICATION HOWWHAT TOANDTO DO IT WHOM ANY WAY YOU POSSIBLY CAN

7. Value of ARCHITECTURE Value of YOU Value of your FIRM to the PUBLIC to your FIRM to the PUBLIC Have a STORY Have a PLAN Make a RELATIONSHIP

8. Value of ARCHITECTURE to the PUBLIC Have a STORY

9. Value of ARCHITECTURE to the PUBLIC Have a STORY

10. Value of ARCHITECTURE to the PUBLIC Have a STORY

11. Value of ARCHITECTURE to the PUBLIC Have a STORY

14. OUTREACH & EDUCATION PUBLIC SERVICE & ADVOCACY REGIONAL & URBAN PLANNING COMMUNITY SUSTAINABILITY HISTORICAL PRESERVATION “TRADITIONAL” PRACTICE

15. Have a STORY OUTREACH & EDUCATION PUBLIC SERVICE & ADVOCACY REGIONAL & URBAN PLANNING COMMUNITY SUSTAINABILITY HISTORICAL PRESERVATION “TRADITIONAL” PRACTICE

16. Value of YOU to your FRIM Have a PLAN

17. Value of YOU to your FRIM Have a PLAN GOAL

18. Value of YOU to your FRIM Have a PLAN GOAL

19. PLAN GOAL

20. PLAN GOAL

21. PLAN GOAL: Get licensed GOAL

22. PLAN GOAL: Get licensed GOAL When? Where? How long? Why?

23. PLAN GOAL: Get licensed in IA in 3 years GOAL

24. PLAN GOAL: Get licensed in IA in 3 years GOAL

25. GOAL: Pass ARE’s

26. NONESOMEALL HOW TO PASS THE ARE’S

27. GOAL: Get licensed in IA in 3 years GOAL GOAL: Manage a Project at an International Firm GOAL GOAL: GOAL: Become an Associate at an International Firm GOAL

28. Value of your FIRM to the PUBLIC Make a RELATIONSHIP

29. Value of your FIRM to the PUBLIC Make a RELATIONSHIP CORNERSTONE repeat clients are your Novitski, B.J., Client Care: How to Keep them Coming Back for More

30. Value of your FIRM to the PUBLIC Make a RELATIONSHIP If your client leaves your firm, 14% of the time it is for a reason like a leaky roof 68% of the time it is for a reason like feeling neglected Novitski, B.J., Client Care: How to Keep them Coming Back for More

31. Value of your FIRM to the PUBLIC Make a RELATIONSHIP 70% of insurance claims happen over non-technical issues Holmes Murphy

32. Make a RELATIONSHIP CLIENT CARE Novitski, B.J., Client Care: How to Keep them Coming Back for More CLIENT INTERACTION >

33. Emerging Professionals STUDENTSINTERNS10 YEARS LICENSED LESS THAN COMMUNICATING: Clearing the Path for

34. Emerging Professionals STUDENTSINTERNS10 YEARS LICENSED LESS THAN

35. At the Convention Mentoring Program Sign-Up Emerging Professionals Breakfast

36. This concludes The American Institute of Architects Continuing Education Systems Course