1. INTRODUCTION TO ORGANIZATIONAL BEHAVIOR

2. WHAT IS ORGANIZATIONAL BEHAVIOR  The multi-disciplinary study of people, groups, and their behavior and interactions in organizations.  Why? ..  What influences behavior?

3. SCIENTIFIC MANAGEMENT  Goal?  Soldiering  People are rational, economic beings that will act on their own interests.  Four steps  Break the job down  Scientifically select and train  Repetition  Supervise employees  Monitor employees  Piecework  Plan the work

4. SCIENTIFIC MANAGEMENT: EVALUATION  Limitations    Contributions?  Specific practices?  Jobs/Industries?

5. Human Relations Movement: The Hawthorne Studies Tested the impact of lighting on productivity Uncovered the “Hawthorne Effect” Workers produced more because managers paid attention to them. Shifted management focus from purely economic to humanistic Tested the influence of individual and group behavior Workers’ output influenced by: Group norms Social pressures Informal organization Impetus for field of organizational behavior ILLUMINATION STUDY WIRING ROOM STUDY

6. HUMAN RELATIONS ASSUMPTIONS  Individual attitudes and behaviors are important  Organizations are social systems  Our behavior is shaped by the social context  Informal work group may have a stronger impact on behavior than management actions and economic rewards  Jobs should enable people to develop and grow  Basic Principle  Job satisfaction = Productivity

7. McCGREGOR’S THEORY THEORY YTHEORY X Motivated Able Need freedom to fulfill potential Lazy Dislike work Avoid responsibility Must be tightly controlled

8. HUMAN RELATIONS: EVALUATION  Limitations?   Contributions?

9. MODERN THEORIES  Contingency Perspective  Systems Perspective  Interrelated elements functioning as a whole  Organizations are open systems

10. The Individual Interpersonal Influence and Group Behavior Organizational System /Structure Motivation Skills & Abilities Perception Personality Attitudes Values Group behavior and work teams Intergroup conflict and negotiations Organizational power and politics Communication Leadership Communications Decision making Reward System Job Design THE ORGANIZATION’S ENVIRONMENT INDIVIDUAL BEHAVIOR IN THE ORGANIZATION

11. Environmental Forces 