2.  Needs analysis  Types of analyses  Job/Task analysis  Audience analysis  Data-collection techniques

3.  1 st phase of analysis  It focuses on determining the current state and the desired state and the discrepancies between them + establishes priorities for action  Steps 1. Define organisational mission, goals and strategy 2. Define optimal performance 3. Measure actual performance 4. Determine performance gap 5. Analyse causes 6. Implement intervention

4.  Job/task analysis  Audience analysis  Technology analysis  Situational analysis  Critical incident analysis  Media analysis  Extent data analysis  Cost analysis

5.  Breaking down the job into duties and tasks, determining the knowledge, skills, and attitudes (KSA) that job performers must have.  Procedure: 1. Define the position title 2. Identify all job-related duties 3. Identify all tasks 4. Create a task hierarchy by listing all superordinate tasks with their subordinate tasks.

6.  Tasks have a definite beginning and end.  Tasks are of short duration.  A task can be observed.  Tasks are independent of other actions.  Tasks start with a verb or highly specific action.

7.  Number of people  Primary vs. secondary audience  Age, gender  Language or cultural background  Motivation level  General education and background  Job function  Skills and knowledge relative to the course  Technical skills relative to course delivery mode  Environment  Previous training or job experience

8.  Interviews  Questionnaire/Survey  Observation  Hybrid

9.  Needs analysis  Types of analyses  Job/Task analysis  Audience analysis  Data-collection techniques