1. Business Etiquette Understand appropriate business etiquette and business communication.

2. Business Etiquette

3. What Is Etiquette? The set of: Rules Forms Practices established for behavior in a polite society or in official or professional life

4. Business Etiquette The rules of good workplace manners For example: Listening without interrupting the speaker.

5. Ways to Show Proper Etiquette In the Workplace Show up for work on time everyday Be dependable, honest, trustworthy Listen without interrupting Be energetic and enthusiastic

6. Internet Etiquette Netiquette describes good Internet behavior. These rules should be the same behavior you follow in real life. visit: - http://www.albion.com/netiquette/co rerules.html for more details http://www.albion.com/netiquette/co rerules.html

7. (Electronic Mail) Email Etiquette Email is now the most common method of communication for many businesses.

8. Email Etiquette Tips Use good manners when writing email messages as the email you send is a reflection of you and your company. Use correct spelling. Keep your message short. DO NOT USE ALL CAPS! It looks like you are yelling.

9. Email Etiquette Tips cont. Keep the tone appropriate to the situation. If writing a personal note, feel free to use :-) happy faces or :-( sad faces. Never send prank email. (Remember that your return address is automatically included in all correspondence.)

10. Proper Etiquette Tips - Posture Posture – the way you: Sit Stand Walk Turn your head Tells a lot about you!

11. Proper Etiquette Tips - Voice/Speech Inflect your voice Use proper diction to express yourself Use appropriate body language and gestures Maintain eye contact with audience

12. Did you know that Business Etiquette differs from one country to the next? What is considered acceptable social behavior and manners in one country may be unacceptable in another country.

13. Compare Differences in Business Etiquette Around the World United States Receiving a gift from a business partner could be seen as a bribe. Japan It is polite to refuse a gift once or twice before accepting it.

14. Compare Differences in Business Etiquette Around the World India Before getting down to business in India it is customary to have tea. Mexico Throwing documents on a table during a meeting is an insult.