1. BUSINESS ENGLISH 3 BUSINESS ENGLISH 3 COURSE INTRODUCTION Faculty of Economics and Business Faculty of Economics and Business University of Zagreb, Croatia University of Zagreb, Croatia

2. CONTENT Introduction Course Organization Course Guidelines Exams and Grading Criteria Course Content Study Material and Literature Tips to Remember Meet the Book Quiz

3. GENERAL INFORMATION Introduction Course Organization Course Guidelines Exams and Grading Criteria Course Content Study Material and Literature Tips to Remember Meet the Book Quiz SENIOR LECTURER NAME: ANKICA KNEZOVIĆ, MSc OFFICE: 18 E-MAIL: aknezovic@efzg.hr WEB: www.efzg.hr/aknezovic OFFICE HOURS: TUESDAY 16:00 – 18:00 & THURSDAY 16:00 – 17:00 TIMETABLE GROUP 1 18:00 - 21:00 ROOM 12 TUESDAY GROUP 2 17:00 - 20:00 ROOM 31 THURSDAY

4. COURSE ORGANIZATION Introduction Course Organization Course Guidelines Exams and Grading Criteria Course Content Study Material and Literature Tips to Remember Meet the Book Quiz  1x3 periods (135 min)  1 period (45 min) – LECTURE  2 periods (90 min) – SEMINAR  BREAK (15 min)  TUTORIALS (during office hours)

5. COURSE GUIDELINES COURSE OBJECTIVES  developing BUSINESS COMMUNICATION SKILLS (written and oral)  expanding SPECIALIST VOCABULARY (on selected business topics) and analysing authentic texts  developing CRITICAL THINKING SKILLS (analysis, synthesis, foreseeing, deducing, selecting, problem-solving...)  developing accuracy and fluency in WRITTEN/ SPOKEN language and using registers (FORMAL/INFORMAL LANGUAGE) appropriate for different business situations  TEAMWORKING Introduction Course Organization Course Guidelines Exams and Grading Criteria Course Content Study Material and Literature Tips to Remember Meet the Book Quiz

6. COURSE GUIDELINES COURSE REQUIREMENTS  REGULAR ATTENDANCE (70% classes)  active CLASS PARTICIPATION  contribution to class work (home assignments, research, project work, studying)  STUDENT PORTFOLIO (home assignments)  ASSIGNMENTS: 1 TEAM ASSIGNMENT (book report, presentation, case study, project, video clip...) + 1 INDIVIDUAL ASSIGNMENT (essay, argumentative article or report)  passing the PROGRESS TESTS (2 written tests)  passing the FINAL ORAL EXAM (ability to clearly and coherently discuss business topics covered by the course, as well as express a viewpoint on a topical issue (arguments for/against) Introduction Course Organization Course Guidelines Exams and Grading Criteria Course Content Study Material and Literature Tips to Remember Meet the Book Quiz

7. WHAT I WOULD LOVE TO SEE... CAN YOU GUESS?  E_______________  A__________ i____________  S__________-r____________  C_______________  C__________ t____________  C_______________  E_______________  A_______________  A__________ v____________ Introduction Course Organization Course Guidelines Exams and Grading Criteria Course Content Study Material and Literature Tips to Remember Meet the Book Quiz

8. WHAT I WOULD LOVE TO SEE...  Engagement  Active involvement  Self-reliance  Curiosity  Critical thinking  Creativity  Enthusiasm  Eagerness  Ambition  Added value Introduction Course Organization Course Guidelines Exams and Grading Criteria Course Content Study Material and Literature Tips to Remember Meet the Book Quiz

9. EXAMS–CONTINUOUS ASSESSMENT EXAMS – CONTINUOUS ASSESSMENT Introduction Course Organization Course Guidelines Exams and Grading Criteria Course Content Study Material and Literature Tips to Remember Meet the Book Quiz The final grade consists of:  CLASS PARTICIPATION – continuous assessment of speaking and writing skills – 20%  STUDENT PORTFOLIO (home assignments) – 10%  2 ASSIGNMENTS – (1 team assignment + 1 individual assignment) – 40%  2 PROGRESS TESTS or FINAL COMPREHENSIVE EXAM – 30%  ORAL EXAM

10. COURSE CONTENT Introduction Course Organization Course Guidelines Exams and Grading Criteria Course Content Study Material and Literature Tips to Remember Meet the Book QuizWEEKDATETOPICSOURCE 16 OCTOBERCOURSE INTRODUCTION SB 213 OCTOBERALLIANCESSB 320 OCTOBERBUILDING WORKING RELATIONSHIPS PROJECTS SB 427 OCTOBERSETTING GOALSSB 53 NOVEMBERTEAMWORKINGSB 610 NOVEMBERTEAM BUILDINGSB 717 NOVEMBERPROGRESS TEST 1 INFORMATIONSB 824 NOVEMBERQUESTIONING TECHNIQUES SB

11. COURSE CONTENT Introduction Course Organization Course Guidelines Exams and Grading Criteria Course Content Study Material and Literature Tips to Remember Meet the Book QuizWEEKDATETOPICSOURCE 91 DECEMBERTECHNOLOGYSB 108 DECEMBERBRIEFINGSB 1115 DECEMBERBRANDSSB 1222 DECEMBERDEALING WITH PEOPLE AT WORK SB 1312 JANUARYADVERTISINGSB 1419 JANUARYSTORYTELLINGSB 1526 JANUARYPROGRESS TEST 2

12. STUDY MATERIAL Introduction Course Organization Course Guidelines Exams and Grading Criteria Course Content Study Material and Literature Tips to Remember Meet the Book Quiz REQUIRED LITERATURE Trappe,T. & Tullis, G. (2008) Intelligent Business Upper Intermediate, Longman (Units 1-8) RECOMMENDED LITERATURE Business dictionaries Longman Business English Dictionary (2000) Poslovni rječnik (Englesko-hrvatski), Školska knjiga (2006) Špiljak-Ivir: Englesko-hrvatski poslovni rječnik, Masmedia (2000) Grammar books Emmerson, P. (2002) Business Grammar Builder, MacMillan

13. HOW TO EXPAND YOUR KNOWLEDGE OF ENGLISH? Introduction Course Organization Course Guidelines Exams and Grading Criteria Course Content Study Material and Literature Tips to Remember Meet the Book Quiz  read business press (e.g. the Financial Times, The Economist, Business Week,Newsweek…)  read books, watch videos (e.g.TED talks), take part in webinars  use online language materials (dictionaries, digital audio and video files, vocabulary and grammatical exercises, tests)  visit the relevant web-sites: e.g. economist.com, ft.com, investopedia.com,bloomberg.com, etc.  watch the relevant satellite channels (BBC, CNBC, CNN…)  gain international experience (student grants, part- time jobs, student exchange programs)

14. TIPS TO REMEMBER... Introduction Course Organization Course Guidelines Exams and Grading Criteria Course Content Study Material and Literature Tips to Remember Meet the Book Quiz ATTEND CLASSES REGULARLY. Successful language learning can only take place if you are exposed to the language on a regular basis, and if you are willing to participate actively in class to enhance all your language skills. PREPARE THE TASKS assigned for each unit since continuous preparation and learning will most certainly facilitate your passing the final test. Also, it will make your teacher's task much easier and your classes more interesting and enjoyable. USE THE REQUIRED LITERATURE but additional sources will only add value to your work. USE THE FACULTY WEBSITE EFFICIENTLY because it contains all the necessary information if you miss a class.

15. TIPS TO REMEMBER... Introduction Course Organization Course Guidelines Exams and Grading Criteria Course Content Study Material and Literature Tips to Remember Meet the Book Quiz Use TUTORIALS during office hours if you need help, clarification or advice regarding your individual and team assignments. IF YOU MISS A CLASS FOR ANY REASON, make sure you catch up immediately. Do not wait for your assignments to pile up, because you might face difficulties mastering the whole study material at once. COOPERATE WITH THE STUDENTS FROM YOUR GROUP, so that you can do your tasks efficiently. PARTICIPATE IN CLASSES actively, prepare for your assignments and progress tests well so that you do not have to do the final oral or written exam at the end of this semester.

16. Introduction Course Organization Course Guidelines Exams and Grading Criteria Course Content Study Material and Literature Tips to Remember Meet the Book Quiz MEET THE BOOK... ALLIANCESPROJECTSTEAMWORKINGINFORMATIONTECHNOLOGYBRANDSADVERTISING It is a complex series of tasks that have to be completed within a specific time period and with limited financial resources. The ability of a group of people to work well together to accomplish a common goal, is one of the fundamentals of the world of work. This creates synergies or advantages and leads to increased market share and greater competitiveness.

17. Introduction Course Organization Course Guidelines Exams and Grading Criteria Course Content Study Material and Literature Tips to Remember Meet the Book Quiz MEET THE BOOK... ALLIANCESPROJECTSTEAMWORKINGINFORMATIONTECHNOLOGYBRANDSADVERTISING New and more innovative products are coming onto this almost saturated market all the time. It flows between different parts of a business ’ s system (people, procedures and resources) in the form of data, voice, text and images. They are more than just names, they are a mark of quality. It is a means of communication between an organisation and its target audience.

18. Introduction Course Organization Course Guidelines Exams and Grading Criteria Course Content Study Material and Literature Tips to Remember Meet the Book Quiz MEET THE BOOK... BUILDINGWORKINGRELATIONSHIPS SETTING GOALS TEAM BUILDING QUESTIONINGTECHNIQUESBRIEFINGSTORYTELLING DEALING WITH PEOPLE AT WORK I’m confident you’ll get it done on time. If you were in my position, how would you approach this? This is good – it just needs a few minor changes. I think we should aim to... Guess what happened next? I don’t think we’ve met. I’m... The project will involve...

19. Introduction Course Organization Course Guidelines Exams and Grading Criteria Course Content Study Material and Literature Tips to Remember Meet the Book Quiz QUIZ TIME QUIZ TIME 1 I _______________ tomorrow, so we can go to the cinema. a am not going to study b won’t study c am not studying d don’t study 2 Myra _______________ for thirty years and she is still enthusiastic about it. a was teaching b teaches c is teaching d has been teaching 3 When he wanted to pay the bill, he realised he _______________ his credit cards at home. a forgot b had forgotten c has forgotten d have forgot 4 The task was _______________ demanding that I had to ask my father for help. a very b so c too d so much 5 In Sicily _______________ time of year is usually from May to October. a warmest b warmer c the most warmest d the warmest 6 There isn’t _______________ coffee left in the cupboard. a no b any c some d many

20. Introduction Course Organization Course Guidelines Exams and Grading Criteria Course Content Study Material and Literature Tips to Remember Meet the Book Quiz QUIZ TIME QUIZ TIME 7 This is the girl _______________ essay was awarded the first prize. a which b who’s c whose d what 8 He is _______________ to be one of the best contemporary painters in Great Britain. a agreed b accepted c thought d argued 9 _______________ his remarkable qualifications, he still hasn’t found a suitable job. a As a result of b Thanks to c Despite d Although 10 It’s a pity you didn’t go to the theatre with us. I’m sure you _______________ enjoyed the play. a would have b might have c could have d must have 11 I’m very bad _______________ remembering things. a in b for c with d at 12 You _______________ better if you wanted to pass the exam. a should prepare b could prepare c should have prepared d must have prepared 13 Claire will help you with your presentation if you _______________ her. a will ask b ask c would ask d asked

21. Introduction Course Organization Course Guidelines Exams and Grading Criteria Course Content Study Material and Literature Tips to Remember Meet the Book Quiz QUIZ TIME QUIZ TIME 14 If I _______________ you, I would definitely change my attitude. a were b would be c could be d am 15 Why don’t you go out more, instead _______________ in front of TV all day? a you sit b to sit c sitting d of sitting 16 Martha is a student at _______________ University of Montreal. a the b a c ø d an 17 Jerry is due to hand in the report by Wednesday, _______________? a won’t he b will he c is he d isn’t he 18 Could you tell me _______________ any tickets left for the football match this weekend? a are there b is there c if there are d if there is 19 A new shopping mall _______________ in our neighbourhood last year. a is built b is building c was building d was built 20 I look forward _______________ my grandparents in France this summer. a visiting b to visiting c for visiting d to visit

22. DO YOU HAVE ANY... Introduction Course Organization Course Guidelines Exams and Grading Criteria Course Content Study Material and Literature Tips to Remember Meet the Book Quiz