1. Introduction to ICT Faculty of Medicine Elmy Thompson – ICT Site Manager, Hammersmith Campus

2. User accounts ICT sets up user accounts for staff and students and guests, providing authorised access to College’s IT. Your username and password are allocated before you arrive for use across all IT services at Imperial, from Student e-Service to your email account and the WiFi network. If you have forgotten your College username or password, go to https://www.imperial.ac.uk/ict/passwords https://www.imperial.ac.uk/ict/passwords

3. Email and file sharing Your Imperial email account can be accessed via any campus computer or using a web browser at:  https://www.imperial.ac.uk/office365 for all undergraduates https://www.imperial.ac.uk/office365  https://exchange.imperial.ac.uk for postgraduates and staff https://exchange.imperial.ac.uk  We are in the process of migrating postgraduate and staff mailboxes onto the same system as undergraduates. You can add your email account to your personal computer or mobile device: http://www.imperial.ac.uk/admin-services/ict/self- service/connect-communicate/email/http://www.imperial.ac.uk/admin-services/ict/self- service/connect-communicate/email/ The file exchange service – allows transfer of up to 2GB files https://icseclzt.cc.ic.ac.uk

4. Getting connected in Halls of Residence Most halls have telephones. Calls to College numbers and incoming calls are free. To make outgoing external calls, set up a pre-pay account: http://www.imperial.ac.uk/admin-services/ict/self-service/connect- communicate/telephones-mobile/telephones/halls-of-residence-calls/ http://www.imperial.ac.uk/admin-services/ict/self-service/connect- communicate/telephones-mobile/telephones/halls-of-residence-calls/ You can request a temporary guest account for visitors using the Guest Access system: https://guestaccess.imperial.ac.uk/GuestLogin/default.aspx https://guestaccess.imperial.ac.uk/GuestLogin/default.aspx

5. WiFi access in halls and on campus College halls have WiFi access in most areas. Alternatively, you can connect your computer to the wired network via a network cable - available from the ICT Service Desk. When you open your web browser you need to register to activate your internet connection. Devices must be authorised to use the College network Wireless devices connect to Imperial-WPA with your College username and password Detailed instructions for connecting are on website In general, most mobile devices (except Kindle) will work on our wireless network http://www.imperial.ac.uk/admin-services/ict/self-service/connect- communicate/wifi-and-networks/ Eduroam (wireless on other academic and some Trust networks) http://www.imperial.ac.uk/admin-services/ict/self-service/connect- communicate/wifi-and-networks/access-wifi/eduroam/ “WiFi ”

6. Imperial Mobile Download Imperial Mobile, the College mobile app is a mobile application enabling students to access College information and services anytime, anywhere. Use the app to: Access your course timetable Explore a guide to College services and facilities Access Blackboard VLE Search campus maps Download now: http://www.imperial.ac.uk/students/online-services/mobile/http://www.imperial.ac.uk/students/online-services/mobile/

7. Campus computers Managed and installed by local ICT teams Software available is chosen by the department This campus has 48 Medicine cluster PCs on the 3 rd floor Commonwealth building, 8 in the Wolfson student common room in addition to two floors of library computers (accessible by 1 st floor Commonwealth building entrance working hours and ground floor entrance during weekends) Assisted technology software like ClaroRead and MindView are available All PCs are ‘frozen’ – Do not save work on C:\ drive The Library provides lots of services including access to public PCs, see Library Library There are around 3,000 PCs across College (Library, teaching rooms) for students to use “campus computers”

8. Saving your work: Home directory (H: drive) Secure personal storage space on College’s server is allocated to every student. Automatically mapped on login as H:\ Backed up every night Data is kept for 3 months You can recover deleted items by using restore previous versions (right click) http://www.imperial.ac.uk/admin-services/ict/self-service/connect- communicate/the-data-centre-and-hosting-services/file-recovery-and- backup/ Your H: drive quota is 4GB (UG) and 8GB (PG) http://www.imperial.ac.uk/admin-services/ict/self-service/connect- communicate/file-storage/home-directory-h-drive/ You can also connect to this space from your personal computers “home directory”

9. Saving your work: One Drive for Business Within Office 365, OneDrive for Business offers Cloud storage. All students can use it to store 1TB (soon to be unlimited amount) of data files. For personal computers you can use a Microsoft provided client to synchronise the data between the cloud and your local storage (if using Windows). (N.B. This facility is NOT provided on campus computers.) https://onedrive.live.com/about/en-us/download/ https://onedrive.live.com/about/en-us/download/ On campus computers – use the web client to access files on your OneDrive for Business

10. Printing Printing is managed centrally through ICTprintservice all around the College Documents are sent to a common print queue, meaning that you can collect them from any touch card printer Use your College ID card for access to the printers Costs set by each department (typically 3p for mono & 12p for colour) Top up online or via money loaders in the Central Library http://www.imperial.ac.uk/admin-services/ict/self-service/computers- printing/printing/ “print service”

11. Software deals A range of free and discounted software is available, including AntiVirus programs. Go to the Software ShopSoftware Shop Students can install Word, Excel, PowerPoint, OneNote, and more on up to five PCs and Macs, plus five tablets, including iPad. All work can be saved online in OneDrive for Business and accessed from any device. The same software is available on College’s many campus computers. “software shop” Dreamspark – Free Microsoft development tools http://imperial.onthehub.c omhttp://imperial.onthehub.c om Remember, there’s always free software, e.g. Linux

12. IT support If you have problems activating your College username, installing software, or for any other IT issues then please contact the ICT Service Desk by: Giving us a call on 020 759 49000 Logging a request online using ASK ICTASK ICT For short queries please visit our Hammersmith Campus drop in session between 1-2pm in room BS22 Commonwealth building If you’re on central campus, the location is West Wing, Level 4, Sherfield Building, South Kensington campus Or for other main campuses please check the drop in times and locations here https://www.imperial.ac.uk/admin-services/ict/contact-ict-service- desk/ict-service-support-locations/ Follow us on Twitter @TheServiceDesk@TheServiceDesk

13. Be Secure (ICT Security) ICT’s Security Team works to keep College networks safe and secure, filtering SPAM, tackling scam emails and offering support. Protects the College against viruses and network threats. Be Secure tips: http://www.imperial.ac.uk/admin-services/ict/self-service/be- secure/http://www.imperial.ac.uk/admin-services/ict/self-service/be- secure/ Be Secure induction: http://www.imperial.ac.uk/admin-services/ict/self-service/be- secure/induction/http://www.imperial.ac.uk/admin-services/ict/self-service/be- secure/induction/ Conditions of Use - You need to abide by Conditions of Use for IT Services concerning anti-social behaviour and misuse under UK law.Conditions of Use for IT Services Don’t torrent or otherwise distribute copyrighted material (MPAA) Personal logins are recorded, but not monitored except when any breach of the Conditions is suspected Report concerns to the ICT Service DeskICT Service Desk

15. Passwords secure and long Never tell anyone (even ICT) your password Choose a strong password: »Imperial123 »Ohno!It’sMonday You’ll be notified by email (sent by the IT Security Officer, it- security-officer@imperial.ac.uk) when your password is due to expire.it- security-officer@imperial.ac.uk Protect information

16. Lock your computer / phone Log out of your computer Lock your Halls room door Use a pin/passcode to restrict access Do not leave valuables unattended Protect computers and devices

17. Avoid scams and malware If in doubt, do not click Check emails carefully Report anything suspicious Protect information

18. Phishing Protect information

19. Keeping data safe: Storage Automatic Backup is best (H Drive, OneDrive, Group Space) Cloud Storage – Dropbox, Google Drive Removable media Protect information

20. Conditions of IT Use College policy is available online Covers acceptable use Cyberbullying College Policies

21. Copyright material What is copyright material? Downloading and redistributing copyright is illegal Peer-to-peer software It will result in disciplinary action College Policies

22. Social networking Stay safe online Be sensible when creating digital information Your future employment is as stake Facebook privacy settings Protect yourself online

23. Computer security basics Anti-virus Operating system patches/Flash/Java Only install phone/tablet apps from trusted app stores (e.g. Google Play, Windows Store & App Store) Protect computers and devices

24. Contact: ICT Service Desk Online: ASK ICTASK ICT By phone: 020 7594 9000 Twitter: @theservicedesk In person: 4th Floor, Sherfield Building, South Kensington Campus It’s everyone’s responsibility to be secure. Visit www.imperial.ac.uk/be-securewww.imperial.ac.uk/be-secure If you have IT security questions or concerns, contact the ICT Security team via the ICT Service Desk. ICT Service Desk

25. Anything else to be aware of? Your computer desktop area This is part your user profile, this is limited to 50MB of storage (including system files) but logons will be slower and you will be more at risk of profile corruption the larger your roaming profile gets. If you try to store something very large on your desktop, and it does not copy to the server upon logoff it will be lost. Try not to use the desktop area for data but instead use links to your home directory or other drives. Any Questions? Our contact details again (or search our pages or google us) IT for Students: http://www.imperial.ac.uk/admin-services/ict/new-to- imperial/students/http://www.imperial.ac.uk/admin-services/ict/new-to- imperial/students/ ICT Service Desk : Call us on 020 759 49000 Log a job online using ASK ICT: https://imperial.service-now.com/ict/https://imperial.service-now.com/ict/ Digital literacies guide - https://www.imperial.ac.uk/medicine/study/e- learning/digital-literacies-programme/https://www.imperial.ac.uk/medicine/study/e- learning/digital-literacies-programme/