1. Workshop on Benchmarking Szentendre, 29-30 March 2007 Benchmarking Ruslan Zhechkov ECENA Secretariat

2. Purpose of the Session Test the understanding of the concept Introduce definitions Introduce types Links with indicators Brainstorming on possible use and application: what types, what partners………

3. What is benchmarking according to you? Idea 1 Idea 2 Perception Definition 1 Definition 2

4. Translations into Local Languages Albania BiH Croatia Macedonia Montenegro Romania Russian Serbia Others

5. Key Definitions Improving ourselves by learning from others Admit that someone is better Measuring performance and processes against the best in class Comparing with others and learning lessons Others………

6. Paradigm Blindness Mode of thinking: The way we do things is the best because this is the way we have always done it! Benchmarking overcomes PB – opens the organisation to new methods and ideas to improve effectiveness! Question: Have you ever experienced PB?

7. Learning from the Better Identify examples of best practices nationally and internationally Learn from those who have achieved excellence Acquire greater confidence Improve quality and productivity Would you do that or you think you do things in the best possible way?

8. Check How Far You Got Improvement in measuring performance Develop realistic targets for improvement Monitor progress against cutting edge organisations Understand the big picture better and the factors that make a best practices

9. Stimulate Staff to Keep Learning Encourage individual and organisational learning; Develop a culture of continuous improvement and willingness to learn; Introduce innovative solutions; Q: Is it important to involve staff in organisational learning/improvement?

10. What can you benchmark? Ideas? 1) 2) 3) 4) 5) Please judge from your personal organisational point of view?

11. Benchmarking…. Performances To be able to benchmark and compare performances we need a set of clear, simple, reliable, measurable indicators! Processes Mission Vision Ways of preparing strategies Prioritization Plans Site visits What else?

12. Types of Benchmarking

13. Other Types of Benchmarking…. Strategic – replacing old strategies, adapting to new situations; Competitive – more valid for businesses;

14. When to use a certain type of benchmarking? Process Performance Internal External Strategic International

15. Steps in Benchmarking (1) Choose processForm teamEstablish performance measures Select partnerCompare processes/ performances Plan for changeManage change Collect data Repeat

16. Steps in Benchmarking (2) Choose process/function/performance Form team Establish performance measures Select partner Collect data Compare processes/performances Plan for change Manage change Repeat

17. Critical Factors. Ideas? 1) 2) 3) 4)

18. Critical Factors Suitable form of benchmarking Clear focus Management will Relevant partner Relevant team and resources (human, financial) Suitable indicators/measurement Precise conclusions Realistic change plan Management support to implement change

19. Potential Partners? Ideas? 1) 2) 3) 4)

20. Obstacles? 1) 2) 3) 4)

21. Obstacles Lack of focus Lack of management support Wrong benchmarking partner from irrelevant context Overambitious plan for change Lack of clear responsibilities and support to implement change

22. Examples of Benchmarks/Benchmarking? 1) 2) 3) 4) 5)

23. RMCEI. Why? Combined best practices in inspection in EU countries; EU set a minimum bar/benchmark based on these best practices; RMCEI tackles processes and functions: plans, site visits, coordination between institutions, access to installations, reports from site visits.

24. IPPC Directive. Industries forced to work in compliance with BAT – technological (process) benchmark Benchmark for quality of permits (for the administration) – application, integrated approach, ELV/EQS, Other processes: compliance assurance, access to information, exchange of information, transboundary effect

25. Danish Benchmarking System Web-based system for comparing data from different inspectorates (internal performance and process benchmarking): -Resources used per total inspection -Number of announced and unannounced site visits; -Time and resources used for preparing a permit; -Resources used for preparing a permit; -Resources available for training

26. Benchmarking/target setting Example from Waste Landfill Directive 1999/31/EC (Art.5). MS should set up national strategies: 5 years after transposition – BMW to landfills reduced to 75% of 1995 8 years – 50% of 1995 15 years – 35% of 1995

27. Networks as Platforms for Benchmarking Exchange of experience Better members pull the weaker ones The general level tends to rise

28. Thank you! Ruslan Zhechkov ruslan@rec.org