1. Training and Helpdesk Update Tracy Lanning Support and Training Manager

2. CET Designer Support Team: Tracy Lanning – Training and Support Manager Amy Edington – Training and Support Alexandra Tseffos – Training and Support Jason Ciluffo – Support Branden Bouwkamp – Support Patrik Rask – Support (Sweden) Anna Anderson – Support (Sweden)

3. How to reach us? On-line chat: click on blue support button in CET or from Configura website. Phone: 877-238-0808 Email: cetsupport@configura.com Open 8 am – 8 pm EST

4. Please remember to send in all issues and feature requests. This is how CET continues to improve!

5. Training Free regional classes in 2010 Five locations: Charlotte, NC – April Washington DC – May Toronto – July San Francisco – August Santa Monica – Nov 8 – 12 (still time to sign up!) We’ll also offer free regional classes in 2011...schedule to be determined. Check the website for updates: www.configura.com/cet/training

6. On Line Videos and Webinars 50+ videos available. Instructor-led webinars. PLEASE ENCOURAGE YOUR DESIGNERS TO TAKE ADVANTAGE OF THIS FREE TRAINING!

9. Enhancements to training in 2011 Application and retention self-study and instructor- led modules to complete after attending classes. Certification process. CEUs.

10. Vegas Follow Up Survey You will receive an electronic survey from us next week. Please fill it out to help us improve our User Conference for next year!

11. Questions? Feedback? Suggestions?